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- Tasks: Manage IT service costs, vendor contracts, and mobile device lifecycles.
- Company: Join PHOENIX Medical Supplies, a leader in healthcare technology services.
- Benefits: Enjoy 22 days annual leave, health cash plans, and high street discounts.
- Why this job: Be part of a team that enhances healthcare delivery through innovative IT solutions.
- Qualifications: Strong financial skills and experience with IT contracts; ITIL certification is a plus.
- Other info: Opportunities for fully funded training and career development.
The predicted salary is between 36000 - 60000 £ per year.
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Job Title: IT Service Analyst
Location: Runcorn (with occasional customer and business site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent
About Us:
At PHOENIX Medical Supplies, our IT Service Delivery team ensures that all technology services are cost-effective, compliant, and efficiently managed. Supporting all Phoenix UK businesses, the team is vital in delivering financial clarity, robust vendor management, and secure mobile device lifecycle operations. With a commitment to innovation, accuracy, and lean processes, we work cross-functionally to improve how IT supports healthcare delivery across the UK.
Key Responsibilities:
- Monitor and manage the full cost lifecycle of UK IT services, including vendor billing and contract oversight.
- Administer mobile device lifecycle processes: procurement, billing, usage monitoring, and secure deployment.
- You will support the full contract lifecycle, including onboarding, renewals, terminations, and ensuring financial and service-level compliance across all vendor engagements including conducting contract and invoice audits to ensure accuracy and eliminate redundant services.
- Analyse financial data and support IT budget planning and cost reporting.
- Maintain accurate records using CMDB and ITSM tools; produce reports using Microsoft 365 and Excel.
- Support IT service catalogue and asset management, driving efficiency through continuous improvement.
What We’re Looking For:
- Strong financial and vendor management experience, particularly with IT contracts and cost reconciliation.
- Advanced Excel and data analysis skills; attention to detail with a high level of numerical accuracy.
- Experience of process documentation using tools such as JIRA, Confluence, CMDB, and ITSM tools is desirable. Familiarity with Microsoft Power Apps or automation tools is an advantage
- Effective communicator, able to liaise with internal teams and third-party vendors.
- Organised, independent, and process-driven with a focus on lean practices.
- ITIL Foundation certification or experience working within ITIL-aligned environments is desirable.
- NVQ-level qualifications in Finance or Business Administration is desirable.
What We Offer:
- 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
- Medicash – a health cash plan to support everyday healthcare costs ( eyecare, prescriptions)
- iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
- High street discounts and offers
- Employee Assistance Programme (EAP)
- Contributory Pension Scheme
- Fully funded accredited training programmes through the Apprenticeship Scheme
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IT Service Analyst employer: PHOENIX Medical Supplies Limited
Contact Detail:
PHOENIX Medical Supplies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role values experience in ITIL-aligned environments. Consider obtaining the ITIL Foundation certification if you haven't already, as it can significantly boost your credibility.
✨Tip Number 2
Brush up on your Excel skills, particularly in data analysis and financial reporting. Being able to demonstrate advanced proficiency in Excel during interviews will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with vendor management and contract oversight. Think of specific examples where you've successfully managed contracts or improved vendor relationships, as these will be key talking points.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex IT concepts in simple terms. This will demonstrate your ability to liaise effectively with both internal teams and external vendors, which is crucial for this role.
We think you need these skills to ace IT Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial and vendor management, particularly with IT contracts. Use specific examples that demonstrate your attention to detail and numerical accuracy.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with ITIL-aligned environments and any relevant certifications or qualifications you possess.
Showcase Technical Skills: Emphasise your advanced Excel and data analysis skills. If you have experience with tools like JIRA, Confluence, or ITSM, make sure to include this information to demonstrate your technical proficiency.
Highlight Communication Skills: Since effective communication is key for this role, provide examples of how you've successfully liaised with internal teams and third-party vendors in previous positions. This will show that you can thrive in a collaborative environment.
How to prepare for a job interview at PHOENIX Medical Supplies Limited
✨Know Your Numbers
As an IT Service Analyst, you'll be dealing with financial data and vendor management. Brush up on your numerical skills and be prepared to discuss how you've managed budgets or reconciled costs in previous roles.
✨Familiarise Yourself with ITIL
Since experience in ITIL-aligned environments is desirable, make sure you understand the basics of ITIL principles. Be ready to explain how these practices can improve service delivery and efficiency in IT operations.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully liaised with internal teams and third-party vendors. Highlight any situations where your communication made a significant impact.
✨Demonstrate Your Analytical Skills
With advanced Excel and data analysis skills being crucial, come prepared to discuss specific tools and techniques you've used. You might even want to bring along examples of reports you've created or analyses you've conducted.
