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- Tasks: Lead IT change management, ensuring smooth implementation and compliance with ITIL standards.
- Company: Join PHOENIX Medical Supplies, a leader in healthcare innovation and IT solutions.
- Benefits: Enjoy 22 days annual leave, health cash plans, high street discounts, and flexible pay management.
- Why this job: Be part of a dynamic team driving impactful IT changes in the healthcare sector.
- Qualifications: 1-3 years in IT change management; familiarity with ITSM tools and strong communication skills required.
- Other info: Opportunities for fully funded training and career growth within a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
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Job Title: IT Change Analyst
Location: Runcorn (with occasional customer and business site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent
About Us:
At PHOENIX Medical Supplies, we understand the importance of delivering IT changes in a way that supports business continuity and enables innovation. Reporting to IT Project and Portfolio Manager as part of the IT Core Technology team, the Change Analyst ensures that all modifications to IT systems and infrastructure are planned, assessed, and implemented smoothly. With a strong focus on communication, risk management, and collaboration, this role is key to delivering safe, efficient, and effective IT change across all Phoenix UK operations.
Key Responsibilities:
- Lead the IT change management process, ensuring changes are authorised, documented, and compliant with ITIL standards.
- Coordinate change requests from multiple IT teams and manage change schedules to minimise disruption.
- Facilitate Change Advisory Board (CAB) meetings and stakeholder communications.
- Conduct risk and impact assessments, post-change reviews, and support audit readiness.
- Maintain accurate documentation and workflows using ITSM tools such as ServiceNow or Remedy.
- Drive continuous improvement in change processes, supporting compliance, security, and transparency.
What We’re Looking For:
- 1–3 years of experience in IT change management, ITSM, or a related function.
- Familiarity with ITSM/change tools (, ServiceNow, BMC Remedy) and ITIL best practices.
- Strong organisational, analytical, and communication skills.
- Ability to coordinate cross-functional teams and manage change calendars.
- Bachelor’s degree in IT, Business Administration, or related field (preferred).
- ITIL certifications (, Change Enablement, Deployment Management) and experience in healthcare or pharma IT are a plus.
What We Offer:
- 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
- Medicash – a health cash plan to support everyday healthcare costs ( eyecare, prescriptions)
- iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
- High street discounts and offers
- Employee Assistance Programme (EAP)
- Contributory Pension Scheme
- Fully funded accredited training programmes through the Apprenticeship Scheme
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IT Change Analyst employer: PHOENIX Medical Supplies Limited
Contact Detail:
PHOENIX Medical Supplies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change Analyst
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on them. Understanding the principles of change management will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Gain hands-on experience with ITSM tools like ServiceNow or BMC Remedy. If you can showcase your ability to navigate these platforms during discussions, it will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the IT change management space. Attend relevant meetups or online forums to connect with others who can provide insights and potentially refer you to opportunities at PHOENIX Medical Supplies.
✨Tip Number 4
Prepare for the interview by thinking of examples where you've successfully managed change or improved processes. Being able to articulate your past experiences will demonstrate your capability to handle the responsibilities of the role.
We think you need these skills to ace IT Change Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT change management and familiarity with ITSM tools like ServiceNow or BMC Remedy. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the IT change management process and your ability to coordinate cross-functional teams. Mention specific examples from your past experience that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your organisational, analytical, and communication skills in both your CV and cover letter. Provide examples of how you've successfully managed change requests or facilitated meetings in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Change Analyst.
How to prepare for a job interview at PHOENIX Medical Supplies Limited
✨Understand ITIL Standards
Make sure you have a solid grasp of ITIL standards, as this role heavily relies on them. Be prepared to discuss how you've applied these principles in your previous roles or how you would approach change management using ITIL.
✨Showcase Your Communication Skills
Since the role involves facilitating Change Advisory Board meetings and stakeholder communications, highlight your communication skills. Share examples of how you've effectively communicated complex information to diverse teams.
✨Demonstrate Risk Management Experience
Be ready to talk about your experience with risk and impact assessments. Prepare specific examples where you identified potential risks and how you mitigated them during IT changes.
✨Familiarity with ITSM Tools
If you have experience with ITSM tools like ServiceNow or BMC Remedy, make sure to mention it. Discuss how you've used these tools to maintain documentation and workflows, as this will be crucial for the role.
