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- Tasks: Provide expert support for pharmacy systems and IT hardware, ensuring smooth operations.
- Company: Join PHOENIX Medical Supplies, a leader in healthcare technology supporting UK businesses.
- Benefits: Enjoy 22 days annual leave, health cash plans, high street discounts, and flexible pay management.
- Why this job: Be part of a collaborative team focused on innovation and service excellence in IT.
- Qualifications: Strong technical background in IT, with relevant degree or significant experience required.
- Other info: Opportunity for accredited training and career growth within a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
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Job Title: Core Technology Support
Location: Runcorn (with required site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent
About Us:
At PHOENIX Medical Supplies, our Core Technology Support team plays a crucial role in ensuring the stability, performance, and resilience of the IT systems that support our UK businesses—including Rowlands Pharmacy, NuCare, Numark, and more. Reporting to the IT Service Operations Manager this team provides expert support across a wide range of hardware and software systems, driving reliability and compliance while contributing to projects, upgrades, and innovation. We are focused on service excellence, proactive issue resolution, and continuous improvement across all of our IT services.
Key Responsibilities:
- Act as Subject Matter Expert (SME) for pharmacy systems including PMR and EPOS applications, NHS systems, and internally developed tools.
- Provide 2nd/3rd line technical support across a broad hardware estate, including desktops, tablets, printers, servers, and network devices.
- Ensure timely incident and problem resolution, proactively identifying and resolving underlying issues.
- Support IT projects, including deployments, upgrades, and hardware/application rollouts.
- Maintain system integrity through routine backups, patching, and documentation in tools like JIRA and Confluence.
- Participate in major incident response and provide onsite support during critical activities or planned change.
- Provide Saturday morning cover on occasion when 1st Line Support is unavailable.
What We’re Looking For:
- Strong technical background in supporting Microsoft platforms, workplace hardware, and networking (including SDWAN).
- Experience with pharmacy applications (, ProScript Connect, MultePOS) and Microsoft Intune/Entra administration.
- Knowledge of mobile and desktop device management, printer hardware, and IP telephony (BT CloudWork).
- ITIL Foundation V4 certified with hands-on experience supporting business-critical systems.
- A collaborative mindset, comfortable working across IT teams, vendors, and business users.
- Familiarity with Atlassian & ITSM tools (JIRA, Confluence,ServiceNOW), procurement systems, or scripting ( PowerShell) is desirable.
- Educated to relevant Degree or HND in IT/Computer Science or significant IT experience in the relevant areas.
What We Offer:
- 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
- Medicash – a health cash plan to support everyday healthcare costs ( eyecare, prescriptions)
- iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
- High street discounts and offers
- Employee Assistance Programme (EAP)
- Contributory Pension Scheme
- Fully funded accredited training programmes through the Apprenticeship Scheme
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Core Technology Support employer: PHOENIX Medical Supplies Limited
Contact Detail:
PHOENIX Medical Supplies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Core Technology Support
✨Tip Number 1
Familiarise yourself with the specific pharmacy systems mentioned in the job description, such as PMR and EPOS applications. Understanding these tools will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of PHOENIX Medical Supplies on platforms like LinkedIn. They can provide valuable insights into the company culture and the Core Technology Support team's expectations, which can give you an edge in your application.
✨Tip Number 3
Brush up on your knowledge of ITIL principles, especially if you have the ITIL Foundation V4 certification. Be prepared to discuss how you've applied these principles in past roles, as this will show your capability to contribute to service excellence.
✨Tip Number 4
Prepare to showcase your experience with collaboration tools like JIRA and Confluence. Being able to discuss how you've used these tools in previous roles will highlight your ability to work effectively within a team and manage projects efficiently.
We think you need these skills to ace Core Technology Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft platforms and pharmacy applications. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical expertise and experience with IT systems. Mention specific projects or achievements that align with the responsibilities of the Core Technology Support role.
Highlight Relevant Certifications: If you have an ITIL Foundation V4 certification or any other relevant qualifications, be sure to mention these prominently in your application. This will show your commitment to professional development and industry standards.
Showcase Problem-Solving Skills: In your application, provide examples of how you've proactively resolved technical issues in the past. This could include specific incidents where you identified underlying problems and implemented solutions.
How to prepare for a job interview at PHOENIX Medical Supplies Limited
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Microsoft platforms, pharmacy applications, and networking during the interview. Be prepared to discuss specific examples of how you've supported these systems in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving incidents and problems, be ready to share instances where you proactively identified and fixed underlying issues. This will show your ability to think critically and act swiftly under pressure.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of tools like JIRA, Confluence, and ITSM systems. Being able to discuss how you've used these tools in previous roles can set you apart from other candidates.
✨Emphasise Collaboration
The job requires working closely with various teams and stakeholders. Share examples of how you've successfully collaborated with others in the past, showcasing your teamwork and communication skills.
