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- Tasks: Provide expert support for pharmacy systems and IT hardware, ensuring smooth operations.
- Company: Join PHOENIX Medical Supplies, a leader in healthcare technology solutions.
- Benefits: Enjoy 22 days annual leave, health cash plans, and flexible pay management.
- Why this job: Be part of a dynamic team focused on innovation and service excellence in IT.
- Qualifications: Strong technical skills in Microsoft platforms and pharmacy applications required.
- Other info: Opportunity for accredited training and career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
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Job Title: Core Technology Support
Location: Runcorn (with required site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent
About Us:
At PHOENIX Medical Supplies, our Core Technology Support team plays a crucial role in ensuring the stability, performance, and resilience of the IT systems that support our UK businesses—including Rowlands Pharmacy, NuCare, Numark, and more. Reporting to the IT Service Operations Manager this team provides expert support across a wide range of hardware and software systems, driving reliability and compliance while contributing to projects, upgrades, and innovation. We are focused on service excellence, proactive issue resolution, and continuous improvement across all of our IT services.
Key Responsibilities:
- Act as Subject Matter Expert (SME) for pharmacy systems including PMR and EPOS applications, NHS systems, and internally developed tools.
- Provide 2nd/3rd line technical support across a broad hardware estate, including desktops, tablets, printers, servers, and network devices.
- Ensure timely incident and problem resolution, proactively identifying and resolving underlying issues.
- Support IT projects, including deployments, upgrades, and hardware/application rollouts.
- Maintain system integrity through routine backups, patching, and documentation in tools like JIRA and Confluence.
- Participate in major incident response and provide onsite support during critical activities or planned change.
- Provide Saturday morning cover on occasion when 1st Line Support is unavailable.
What We’re Looking For:
- Strong technical background in supporting Microsoft platforms, workplace hardware, and networking (including SDWAN).
- Experience with pharmacy applications (, ProScript Connect, MultePOS) and Microsoft Intune/Entra administration.
- Knowledge of mobile and desktop device management, printer hardware, and IP telephony (BT CloudWork).
- ITIL Foundation V4 certified with hands-on experience supporting business-critical systems.
- A collaborative mindset, comfortable working across IT teams, vendors, and business users.
- Familiarity with Atlassian & ITSM tools (JIRA, Confluence,ServiceNOW), procurement systems, or scripting ( PowerShell) is desirable.
- Educated to relevant Degree or HND in IT/Computer Science or significant IT experience in the relevant areas.
What We Offer:
- 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
- Medicash – a health cash plan to support everyday healthcare costs ( eyecare, prescriptions)
- iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
- High street discounts and offers
- Employee Assistance Programme (EAP)
- Contributory Pension Scheme
- Fully funded accredited training programmes through the Apprenticeship Scheme
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Core Technology Support employer: PHOENIX Medical Supplies Limited
Contact Detail:
PHOENIX Medical Supplies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Core Technology Support
✨Tip Number 1
Familiarise yourself with the specific pharmacy systems mentioned in the job description, such as PMR and EPOS applications. Understanding these tools will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of PHOENIX Medical Supplies on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Core Technology Support role.
✨Tip Number 3
Brush up on your knowledge of ITIL practices, especially if you have the ITIL Foundation V4 certification. Be prepared to discuss how you've applied these principles in past roles to improve service delivery.
✨Tip Number 4
Showcase your collaborative mindset by preparing examples of how you've worked effectively with cross-functional teams in previous positions. This will highlight your ability to fit into their team-oriented environment.
We think you need these skills to ace Core Technology Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting Microsoft platforms, pharmacy applications, and ITIL practices. Use specific examples that demonstrate your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Core Technology Support role at PHOENIX Medical Supplies. Mention how your background aligns with their needs, particularly your experience with hardware support and IT project involvement.
Showcase Relevant Certifications: If you have an ITIL Foundation V4 certification or any other relevant qualifications, make sure to mention these prominently in your application. This will demonstrate your commitment to professional development and your understanding of industry standards.
Highlight Collaborative Experience: Since the role requires working across IT teams and with vendors, include examples in your application that showcase your collaborative mindset and ability to work effectively in team settings.
How to prepare for a job interview at PHOENIX Medical Supplies Limited
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Microsoft platforms, pharmacy applications, and any relevant IT certifications. Be prepared to discuss specific examples of how you've supported hardware and software systems in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've proactively identified and resolved technical issues. Discuss your approach to troubleshooting and how you ensure timely incident resolution, as this is crucial for the role.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of tools like JIRA, Confluence, and ServiceNOW. Being able to discuss your experience with these tools will show that you're ready to hit the ground running in the Core Technology Support team.
✨Emphasise Collaboration and Communication
Since the role involves working across various teams and with vendors, be ready to talk about your collaborative mindset. Share examples of how you've effectively communicated with different stakeholders to achieve project goals.
