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- Tasks: Provide friendly reception and admin support to our mental health team.
- Company: Join a caring NHS Trust dedicated to community health in beautiful Cornwall.
- Benefits: Full-time hours, supportive environment, and the chance to make a difference.
- Why this job: Be the welcoming face of mental health services and help those in need.
- Qualifications: Current NHS employee with strong communication and customer service skills.
- Other info: Work alongside passionate professionals in a vibrant community setting.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our team of experienced and efficient Receptionist/Admin Assistants and the wider administrative and clerical team at Truro Health Park, supporting the Carrick Community Mental Health Team and Dementia in Older People's Mental Health Service.
Key Responsibilities
- The post holder will be required to provide a comprehensive service as part of the administration team, ensuring the Receptionist/Admin Assistant provides the public face of the Integrated Community Mental Health Team (ICMHT) and Dementia in Older Peoples Mental Health Service (DOPMH).
- This includes assisting service users, their families and carers, and all other professionals, as well as providing general reception duties, taking telephone calls, and using electronic systems with a high degree of accuracy to maintain efficient and effective levels of service on a daily basis.
- There will be extensive liaison with service users, GPs, clinical staff within the service and the general public, providing an excellent customer service to facilitate efficient and sensitive communication.
- Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.
Eligibility
This is a full-time post working 37.5 hours per week, Monday - Friday, 8.45 a.m. to 5.00 p.m. This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
- Cornwall Foundation Trust
- Royal Cornwall Hospitals NHS Trust
- Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
About the Trust
We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly, delivering community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK. Over 4,000 people make up the Trust, including doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases; some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Approximately 568,000 people live here. A third of those in Cornwall are supported by acute hospital services in Devon, so we also work closely with partners in Devon. In the summer and during other holidays, many people visit the area, increasing the numbers of people who use our services.
To view a detailed job description and person specification including the main responsibilities of this role, please see supporting documents.
Receptionist/Admin Assistant in Truro employer: Phoenix MCT
Contact Detail:
Phoenix MCT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Admin Assistant in Truro
✨Tip Number 1
Network like a pro! Reach out to current employees at the NHS organisations mentioned in the job description. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of a Receptionist/Admin Assistant, especially in handling sensitive information and providing excellent customer service.
✨Tip Number 3
Show your personality! When you get the chance to meet the team, let your cheerful and friendly nature shine through. They’re looking for someone who fits in well with their patient-focused environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Receptionist/Admin Assistant in Truro
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your cheerful and friendly side. Remember, this role is all about being patient-focused, so highlight your experience in customer service.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist/Admin Assistant. Use keywords from the job description, like 'efficient', 'courteous', and 'diplomatic'. This shows us that you understand what we’re looking for and that you’re a great fit for our team.
Highlight Relevant Experience: Don’t forget to showcase any relevant experience you have, especially in administrative roles or customer service. If you've worked with sensitive information before, mention it! We value confidentiality and accuracy, so let us know how you’ve handled these in the past.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need right there. Plus, it helps us keep everything organised, which is key for our busy team!
How to prepare for a job interview at Phoenix MCT
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist/Admin Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as providing excellent customer service and handling sensitive information. This will help you demonstrate your suitability for the role.
✨Showcase Your People Skills
Since this role involves extensive interaction with service users and professionals, be prepared to discuss your experience in customer service. Think of specific examples where you've successfully communicated or resolved issues, highlighting your cheerful and patient approach.
✨Practice Your Tech Savvy
You'll need to use electronic systems accurately, so brush up on any relevant software or tools that might be used in the role. If you have experience with similar systems, be ready to talk about it. If not, show your willingness to learn and adapt quickly.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, especially those involving confidentiality or sensitive communication. Think through scenarios where you had to be diplomatic or manage a difficult conversation, and be ready to share your thought process and outcomes.