Administrator Hospital at Home in Truro

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust. We pride ourselves in striving to be an employer of choice.

Strategic Themes

• Great Care: Care based on what matters to people.
• Great Care: Care provided at home or close to home.
• Great Care: Improvement through learning, research and innovation.
• Great Care: Prevention and alternatives to hospital.
• Great Organisation: Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.
• Great People: A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.
• Great Partner: Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.

Job Overview

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

This is a key role within the Hospital at Home service, providing comprehensive, high-quality administrative support to the clinical teams who enable patients to receive safe and effective care in their own homes. Based at the Truro Office, this part-time post (22.5 hours per week) will involve a range of administrative duties to support the smooth and efficient running of the service. The successful candidate will play an important role in coordinating day-to-day activities, ensuring accurate record-keeping, and acting as a point of contact for both internal teams and external stakeholders.

This role would suit someone who is organised, adaptable and able to work collaboratively within a busy healthcare environment, with a strong focus on delivering a high standard of support to both clinicians and patients.

Main duties of the job

• Supporting clinical staff including health care assistants, nurses, ward managers, advanced clinical practitioners.
• Responding to phone calls as the first point of contact with the Hospital at Home service.
• Processing referrals which could be received via multiple routes.
• Admitting and discharging patients to the wards as directed by the clinical team.
• Carry out data entry to support the team.
• Booking appointments through the RIO electronic patient record system.
• Arranging the delivery of clinical equipment for patients to be monitored in their own home.
• Supporting data submissions which inform the wider system of the Hospital at Home service.
• Work in line with Trust policies and procedures.
• Observe and maintain confidentiality of the workplace.
• To use all required Trust systems as directed.

Communication and Working Relationships

• Building relationships with other staff in the Cornwall health community.
• Liaising with outside agencies and the public where necessary.
• Maintaining good working relationships with colleagues within the Hospital at Home service.

Management and Personal Development

• Provide cover for other administrative colleagues when required.
• Participate as an appraisee in the Trust's appraisal system.
• Be able to work as part of a team.
• To participate in regular supervision with your line manager.

Working for our organisation

We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. We work closely with partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed Job Description And Main Responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education/Qualifications Essential Criteria

• Educated to GCSE level or above (Maths & English).
• NVQ Level 2 or equivalent qualification or experience.
• Admin experience within a busy office environment.
• Proven use of Microsoft Office (Word, Excel, PowerPoint).

Desirable criteria

• RSA II Typing.
• Knowledge of experience of using bespoke CFT systems and electronic diary management.

Essential criteria

• Able to work in a pressured work setting.

Personal Qualities Essential criteria

• Strong communication and interpersonal skills.
• Good organisational skills.
• Ability to adapt to new work settings quickly.

Desirable criteria

• Evidence of education related to communication skills.

Career development opportunities

• Career conversations and individual development plans for succession planning and talent management.
• Protected CPD time for registered staff.
• Access to a dedicated central development fund supporting CPD for all staff.
• Leadership and Management development programmes.
• Coaching and mentoring opportunities.
• A full clinical induction programme for operational skills.
• Access to a care certificate programme for our band 1-4 clinical staff.
• A bespoke and robust preceptorship programme to support newly qualified staff.
• Individual professional development programmes.

Benefits

• Suite of health and wellbeing initiatives to support our colleagues' physical and mental health.
• Free access to individual HARP portfolios to support revalidation for nursing staff.
• Free DBS checks where required.
• Discounts available from retailers, UK hotels and main attractions.
• NHS Pension Scheme.
• Salary sacrifice car scheme.
• Cycle to work scheme.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three-year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644.