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For Companies At a Glance
- Tasks: Support patient care by processing referrals and coordinating with multiple agencies.
- Company: Join the Cornwall Partnership NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy competitive salary, career development, and flexible working options.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: Strong communication skills and ability to work under pressure required.
- Other info: Be part of a supportive team dedicated to improving community health.
The predicted salary is between 21500 - 22500 £ per year.
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust. We pride ourselves in striving to be an employer of choice.
Strategic themes
- Great Care – Care based on what matters to people; care provided at home or close to home; improvement through learning, research and innovation; prevention and alternatives to hospital.
- Great Organisation – Buildings that support health and wellbeing; technology enabled care; care teams supported by responsive corporate services; safe, efficient, effective and productive.
- Great People – A place people love to work and feel valued; living our values with staff (all voices count); attract, grow and develop talent; leaders with compassion, who continuously learn and listen.
- Great Partner – Encourage and enable effective partnerships; joined-up community services; work with others to maximise workforce opportunities; reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. We remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job Description
This is a full-time position, covering shifts between 8am and 6pm, 7 days a week, including bank holidays, shared on a rota basis with other administrators. The Administrator will support the North and East Integrated Transfer of Care Hub (iToCH) in processing referrals into North and East community services. The role involves reviewing and identifying blockages in patient flow, highlighting key issues to Team Managers, and ensuring accurate and timely feedback to referrers. You will liaise with multiple agencies to support effective coordination of patient care. The successful candidate will have excellent communication and interpersonal skills, the ability to work under pressure, and a strong commitment to working collaboratively as part of our Neighbourhood team.
Duties
- Monitor referrals on the single electronic referral system; triage in partnership with the multi-professional team.
- Review and identify key blockages to patient flow; escalate and highlight issues to Team Managers as appropriate.
- Maintain accurate, clear, and timely feedback to referrers.
- Liaise with multi-agency partners to support the effective coordination of patient flow.
- Support users with the electronic referral system.
Working for our organisation
We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve peoples physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. You’ll help support the health and wellbeing of the people who live and visit this area. Over 4,000 staff work for the Trust across doctors, nurses, therapists, and admin and support roles. We work in people’s homes, community clinics, and bases, with some staff at 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Benefits and development
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits. Opportunities include:
- Career conversations and individual development plans for succession planning and talent management
- Protected CPD time for registered staff
- Access to a central development fund supporting CPD for all staff
- Leadership and Management development programmes
- Coaching and mentoring opportunities
- A full clinical induction programme for operational skills
- Access to a care certificate programme for band 1-4 clinical staff
- A bespoke preceptorship programme to support newly qualified staff
- Individual professional development programmes
Note: The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. If you are shortlisted, you will be contacted via TRAC.jobs email regarding interview details. We welcome and value individuals with lived experience of mental or physical ill health joining our workforce and support lived experience roles throughout the organisation. If successful, Occupational Health may access your health records to check inoculations and screening tests. References will be checked prior to appointment; please provide correct referees with contact details, including email addresses. For general recruitment queries, please contact our recruitment team on 01208 834644.
Administrator- North & East Integrated Transfer Of Care Hub (iToCH) in Saltash employer: Phoenix MCT
Contact Detail:
Phoenix MCT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator- North & East Integrated Transfer Of Care Hub (iToCH) in Saltash
✨Tip Number 1
Network like a pro! Reach out to current employees at the NHS or similar organisations on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Administrator position.
✨Tip Number 2
Prepare for the interview by researching common questions for administrative roles in healthcare. Practice your responses, focusing on your communication skills and ability to work under pressure, as these are key for the iToCH role.
✨Tip Number 3
Show your enthusiasm for the NHS values! During interviews, highlight how your personal values align with providing great care and being part of a supportive team. This will help you stand out as a candidate who truly fits the culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team at Cornwall Partnership NHS Foundation Trust.
We think you need these skills to ace Administrator- North & East Integrated Transfer Of Care Hub (iToCH) in Saltash
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administrator at iToCH. We want to see how you can contribute to our mission of providing great care!
Show Off Your Communication Skills: Since this role involves liaising with multiple agencies, it’s crucial to demonstrate your excellent communication and interpersonal skills. Use examples from your past experiences to showcase how you’ve effectively communicated in challenging situations.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Phoenix MCT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator role within the North & East Integrated Transfer of Care Hub. Familiarise yourself with the key duties like processing referrals and liaising with multi-agency partners. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've effectively communicated with team members or external partners. Be ready to discuss how you handle pressure and ensure clear feedback, as these are crucial for coordinating patient care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities, especially regarding patient flow blockages. Think about how you would identify issues and escalate them to Team Managers. Practising these scenarios can help you articulate your thought process during the interview.
✨Emphasise Your Teamwork Spirit
The NHS values collaboration, so be prepared to discuss how you work as part of a team. Share specific examples of how you've contributed to a team environment in previous roles, particularly in high-pressure situations. Highlighting your commitment to working collaboratively will resonate well with the interviewers.
