Clinical Prioritisers - North & East IToCH

The Band 6 Main area Clinical Prioritiser role is a permanent post: Working 7 days per week covering 8:00 to 20:00 service hours. Part time is 15 hours per week (to include long days, weekends and bank holidays). Job ref 201-25-704. Site North and East ITOCH; Town Liskeard/St. Barnabus. Salary £38,682 – £46,580 pro rata. Salary period Yearly. Closing 05/10/2025 23:59.

Thank you for your interest in joining Cornwall Partnership NHS Foundation Trust. We pride ourselves in striving to be an employer of choice.

Strategic Themes

• Great Care: Care based on what matters to people; care provided at home or close to home; improvement through learning, research and innovation; prevention and alternatives to hospital.
• Great Organisation: Buildings that support health and wellbeing; technology enabled care; care teams supported by responsive corporate services; safe, efficient, effective and productive.
• Great People: A place people love to work and feel valued; living our values with staff (all voices count); attract, grow and develop talent; leaders with compassion, who continuously learn and listen.
• Great Partner: Encourage and enable effective partnerships; joined-up community services; work with others to maximise workforce opportunities; reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that is job share, part time or another flexible pattern. In addition, although the role advertised may have a home office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

Job Overview

North & East Integrated Transfer of Care Hub (ITOCH) Team are seeking to recruit a clinical prioritiser to coordinate local demand and capacity, and to ensure that individuals’ needs are triaged, prioritised and addressed through the most appropriate resource from the multi-disciplinary and cross organisational team. We encourage applications from Band 5 staff looking to develop themselves.

The clinical prioritisers will focus on developing the service through:

• Prioritisation locality-based decision-making enabling effective prioritisation of care delivery across existing team boundaries.
• Capacity localising delivery and ensuring effective flexibility of workforce to improve efficiency of service delivery.
• Communication to enhance speed of escalation and add flexibility to response.

This job is currently open to existing NHS staff in Cornwall or the Isles of Scilly.

We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

Main duties of the job

The clinical prioritisers will work in a multi-disciplinary manner, utilising RiO to triage and process referrals, through the new STRATA system. They will assist the coordination of demand and capacity to ensure the highest needs are prioritised and addressed with the most appropriate available resources from the multi-disciplinary and cross-organisations team. The clinical prioritiser will provide specialised knowledge and exceptional skills in managing frailty and intermediate care, and supporting advanced assessment and care planning for people with a range of complex conditions, ensuring a seamless pathway through acute and community services.

This is a community-based role that requires frequent travel to various locations throughout the county, including areas that may not be accessible by public transportation. Successful candidates will need to demonstrate how they will manage these travel requirements.

Working for our organisation

We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust, including doctors, nurses, therapists, plus admin and support staff. We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Just over 532,000 people live here; a third of people in Cornwall are supported by acute hospital services in Devon. We work closely with partners in Devon. In the summer and during other holidays, lots of people visit the area, increasing service usage.

Detailed Job Description And Main Responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Education/Qualifications/Knowledge And Abilities

• NMC registration/AHP registration
• Clinical knowledge and experience in a community setting
• Awareness of national and local health care policies
• Professional nursing or AHP qualification at degree level
• Evidence of relevant postgraduate study or substantial experience in a health care setting

Desirable criteria

• Teaching or mentoring qualification

Knowledge and abilities — Essential criteria

• Ability to make clinical and timely risk management decisions in sometimes challenging situations
• Knowledge of various agencies involved in healthcare including acute, primary, social care and voluntary sectors
• Patient care planning
• Clear understanding of clinical/social effectiveness and the need to provide evidence-based care

At Cornwall Partnership NHS Foundation Trust we prioritise the development of our people with opportunities such as career conversations, protected CPD time, development funds, leadership programmes, coaching, a full induction, preceptorship and individual development plans.

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for band 1-4 clinical staff
• Preceptorship programme to support newly qualified staff
• Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff, including health and wellbeing initiatives, free DBS checks where required, NHS Pension Scheme, cycle to work and more. The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged to apply at your earliest convenience to avoid disappointment. If shortlisted, you will be contacted via TRAC.jobs

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that supports lived experience roles throughout the organisation. Occupational Health may access your health records to check inoculations and screening tests. Please include correct contact details for referees, including email addresses.

For general recruitment queries, please contact our recruitment team on 01208 834644.

Closing date information: 05/10/2025 23:59.