Administrator- Central Integrated Transfer Of Care Hub (iToCH)

Band 3 – Main area Administrative – Grade Band 3 – Contract Permanent – Hours Full time – 37.5 hours per week (Covering a 7 x day a week service) – Job ref 201-26-122 – Site St Austell Hospital – Town St Austell – Salary £24,937 - £26,598 Per Annum – Salary period Yearly – Closing 11/02/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust. We pride ourselves in striving to be an employer of choice.

• Great Care: Care based on what matters to people. Care provided at home or close to home. Improvement through learning, research and innovation. Prevention and alternatives to hospital.
• Great Organisation: Buildings that support health and wellbeing. Technology enabled care. Care teams are supported by responsive corporate services. Safe, efficient, effective and productive.
• Great People: A place people love to work and feel valued. Living our values with staff (all voices count). Attract, grow and develop talent. Leaders with compassion, who continuously learn and listen.
• Great Partner: Encourage and enable effective partnerships. Joined-up community services. Work with others to maximise workforce opportunities. Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. We speak to you about how we might be able to accommodate a flexible working arrangement, whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a home office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job Overview: This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time. We have a very rare opportunity to join our Central Integrated Transfer of Care Hub (iToCH) as one of our administrators to support the hub with processing all the referrals coming into the Central community services.

Responsibilities:

• Review key blockages to patient flow.
• Highlight key issues to Team Managers and maintain accurate and timely feedback to referrers.
• Liaise with multi‑agencies to coordinate patient flow.
• Process and manage the flow of patient referrals through the Transfer of Care Hub and local point of access.

You must possess excellent communication and people skills; have the ability to work under pressure, whilst being a committed member of our local point of access team. This is a full‑time position covering the hours of 8 am to 4 pm, 7 days a week, including bank holidays, along with the other administrator within the team.

Main Duties of the Job: The role of the Admin Support Worker is to work with prioritizers – Nurses, Social Workers, Therapists and other members of staff employed within the multi‑professional team, processing and managing the flow of patient referrals through the Transfer of Care Hub and local point of access. The Admin Support Worker will monitor the referrals on the single electronic referral system on a continual basis, triaging in partnership with the multi‑professional team.

Working for Our Organisation: We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you’ll help support the health and well‑being of the people who live and visit this beautiful part of the UK. Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Detailed Job Description and Main Responsibilities: To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification – Qualifications:

• Essential Criteria: NVQ 3 Administration or equivalent.
• Experience of working within a community setting.
• Good standard of education including GCSE English & Maths or equivalent.

Experience, Skills and Aptitude – Essential Criteria:

• Ability to prioritise own workload and work unsupervised with accuracy and attention to detail.
• Previous experience in a healthcare office environment.
• Computer literate with an excellent working knowledge of Microsoft Office, Excel and PowerPoint.

Professional Development Opportunities:

• Career conversations and individual development plans for succession planning and talent management.
• Protected CPD time for registered staff.
• Access to a dedicated central development fund supporting CPD for all staff.
• Leadership and Management development programmes.
• Coaching and mentoring opportunities.
• A full clinical induction programme for operational skills.
• Access to a care certificate programme for our band 1‑4 clinical staff.
• A bespoke and robust preceptorship programme to support newly qualified staff.
• Individual professional development programmes.

Benefits:

• Suite of health and wellbeing initiatives to support our colleagues’ physical and mental health.
• Free access to individual HARP portfolios to support revalidation for nursing staff.
• Free DBS checks where required.
• Discounts available from retailers, UK hotels and main attractions.
• NHS Pension Scheme.
• Salary sacrifice car scheme.
• Cycle to work scheme.
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment. If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles – throughout the organisation. If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to a full three‑year satisfactory references; therefore please ensure you include correct contact details for your nominated referees including email addresses. Any general recruitment queries, please contact our recruitment team on 01208 834644.