Service Contract Coordinator

Service Contract Coordinator (Experience using the Clik CRM system to schedule & coordinate engineers work appointments & client specifications would be an advantage) Medway City Estate – Rochester, Kent Salary: £30k to £32k for the right person d.o.e Immediate Start Office Hours – Monday to Friday from 8.00am to 4.30pm * Holidays run from December to December with 25 days, five of which are taken at Christmas, plus bank holidays. * Standard government scheme is in place for workplace pensions Phoenix Recruitment Services Ltd are currently recruiting for an experienced Service Contract Coordinator for our client who are based on the Medway City Estate in Rochester, Kent. Our client is a successful, well-established manufacturing & service company who service Building Maintenance Units, Cradles, Gantries and all other mechanical access equipment for working at height on high rise office buildings and shopping centres. We are looking to employ an experienced Service Contract Coordinator on a permanent basis, based at our client’s office on the Medway City Estate, Rochester, Kent as soon as possible. To be considered for this opportunity, you must ideally have your own transport due to the location of our client. Public transport to & from the estate is very limited. The purpose of this role is to use our Clik CRM system to schedule and coordinate engineers work appointments & client specifications required, in order to achieve clients highly demanding business objectives. Training will be given. Essentially, we are looking for a highly intelligent individual with a great deal of common sense who has excellent computer skills, a good knowledge & an understanding of different computer systems. You must have a high level of experience in dealing professionally with clients & customers, an excellent telephone manner, excellent administration skills & a high level of experience in dealing with invoices. Duties will include but will not be limited to: * Service contract setup * Scheduling work for clients using their Clik computer software * Using their Clik CRM system to schedule and coordinate engineers work appointments & client specifications * Client liaison * Invoicing and purchase orders * Programming & scheduling engineers service appointments * Implement new job sheets * Prepare client correspondence * Ensure all administrative operations duties are carried out as necessary and to a high level of accuracy and professionalism. * Produce job specific Risk assessments and method statements Person Specification * You will have a working knowledge within a similar role and be able to execute operational tasks in a timely manner. * You will be able to adapt to different paces in the office and be able to communicate well with clients and colleagues alike We welcome applications for candidates with the follow skills: * Excellent written and verbal English * Strong administration skills * Computer Literate in word, excel and outlook * Great sense of humour * Able to work under pressure * Hard working & focused * Intelligent with a great deal of common sense * Excellent communication & organisation skills * Excellent, proactive, forward-thinking skills with great attention to detail * Experience using Clik CRM system to schedule and coordinate engineers work appointments & client specifications would be an advantage Equal Opportunities Phoenix Recruitment Services Ltd is committed to a policy of equal opportunities for all work seekers and shall adhere to such a policy at all times and will review on an on-going basis on all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective of sex, sexual orientation, marital status, age, disability, race, colour, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to respect and act in accordance with the policy