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- Tasks: Lead e-commerce platforms, optimise customer journeys, and drive online sales strategies.
- Company: Join a dynamic B2C business focused on innovative online offerings.
- Benefits: Enjoy 25 days annual leave, health cash programme, discounts, and training opportunities.
- Why this job: Be part of a growing team that values creativity and digital transformation.
- Qualifications: Experience with Shopify and Magento, strong data protection knowledge, and excellent interpersonal skills required.
- Other info: This is a hybrid role with potential for extension after the initial 6-month contract.
The predicted salary is between 36000 - 60000 £ per year.
As the E-Commerce Manager, your role will be crucial in driving a new online offering for the B2C business while supporting the development of a long-term scaling strategy. You will also oversee the daily management of our two B2B e-commerce platforms. Your responsibilities will include overseeing all digital aspects, such as trading, merchandising, onsite conversion, and optimising the customer journey. You will work closely with the OTC and Marketing teams to create and execute the digital trading and growth plan, ensuring it aligns with seasonal trends, tactical opportunities, and planned marketing campaigns across the B2C platform. Additionally, you will ensure the effective day-to-day management and maintenance of products, categories, and content across our websites, delivering a seamless digital customer experience that drives successful purchases.
You will collaborate with both internal and external stakeholders to ensure that digital initiatives align with business and product objectives and identify opportunities to drive for digital transformation and optimisation.
The heart of the role
- Act as the strategic and operational lead for all e-commerce platforms - agree on short-term plans to drive sales as well as develop medium-term growth plans.
- Proactively identify and maximise short-term tactical opportunities whilst building and working on longer-term strategic plans.
- Work with various stakeholders to ensure that all websites are continually updated to optimise customer journeys, communicate product and promotional updates, and increase sales conversion.
- Develop and lead the e-comm trading updates regularly to ensure stakeholders are up to date on performance.
- Stay current on new features, best practices and trends across e-commerce, digital and social platforms.
- Develop weekly and monthly reporting to inform stakeholders of sales and pace.
- Alongside the OTC team, provide monthly rolling sales forecasts and online merchandising reports to highlight trends and patterns in customer behaviours.
What makes you tick
- Experience working on Shopify websites.
- Experience working with Magento e-commerce platforms.
- Good understanding of online data protection obligations.
- Proven track record of driving revenue and profitability.
- Understanding on how to manage digital to maintain websites and DTC platforms effectively.
- Self-motivated and determined.
- Excellent interpersonal skills and comfortable dealing with senior stakeholders.
- Planning and attention to detail.
- Highly organised, with a proven track record of prioritising workload to meet deadlines.
- Willingness to get stuck in, being flexible and open to change.
- Experience or an understanding of e-commerce marketing programs, including paid search, email, display and retargeting to drive growth.
Our benefits
- 25 days (pro rata) paid annual leave plus bank holidays, rising with length of service.
- Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions.
- iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances.
- Access to High Street discounts.
- Employee Assistance Programme.
- Contributory Pension Scheme.
- Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme).
We reserve the right to close this vacancy early if sufficient applications are received.
E-Commerce Manager employer: PHOENIX Healthcare Distribution
Contact Detail:
PHOENIX Healthcare Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager
✨Tip Number 1
Familiarise yourself with Shopify and Magento platforms, as these are crucial for the role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Stay updated on the latest e-commerce trends and best practices. Follow industry blogs, attend webinars, and engage in relevant online communities to show your passion and knowledge during interviews.
✨Tip Number 3
Network with professionals in the e-commerce field. Attend industry events or connect with people on LinkedIn to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven revenue and improved customer journeys in previous roles. Having concrete data and success stories will make you stand out during the interview process.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce management, particularly with platforms like Shopify and Magento. Emphasise your achievements in driving revenue and profitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention specific examples of how you've optimised customer journeys or managed digital platforms in the past.
Showcase Your Knowledge: In your application, demonstrate your awareness of current e-commerce trends and best practices. Mention any relevant tools or strategies you have used to enhance online trading and customer engagement.
Highlight Stakeholder Management Skills: Since the role involves collaboration with various stakeholders, include examples of your interpersonal skills and experiences where you've successfully worked with senior stakeholders to achieve business objectives.
How to prepare for a job interview at PHOENIX Healthcare Distribution
✨Showcase Your E-Commerce Experience
Be prepared to discuss your previous experience with e-commerce platforms, especially Shopify and Magento. Highlight specific projects where you drove revenue or improved customer journeys, as this will demonstrate your capability to manage and optimise digital platforms effectively.
✨Understand the Business Objectives
Research the company’s B2C and B2B strategies before the interview. Understanding their goals will allow you to align your answers with their objectives, showing that you can contribute to their long-term scaling strategy and digital transformation.
✨Prepare for Stakeholder Interaction
Since the role involves collaboration with various stakeholders, be ready to discuss how you've successfully managed relationships in the past. Share examples of how you communicated updates and aligned digital initiatives with business goals, showcasing your interpersonal skills.
✨Stay Current on E-Commerce Trends
Familiarise yourself with the latest trends and best practices in e-commerce, digital marketing, and customer experience. Being knowledgeable about current features and innovations will not only impress your interviewers but also show your commitment to driving growth in the role.
