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For Companies At a Glance
- Tasks: Help customers by managing queries and providing top-notch service.
- Company: Join a dynamic team in Preston Brook focused on customer satisfaction.
- Benefits: Enjoy 22 days of leave, health cash programs, discounts, and training opportunities.
- Why this job: Be part of a supportive culture that values your growth and offers real impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible hours with occasional Saturday shifts; apply early as the position may close soon.
The predicted salary is between 13606 - 31751 £ per year.
Customer Service Advisor
Preston Brook
37.5 hours, working a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm
£22,678.50 per annum
We’re looking for an experienced Customer Service Advisor to come join us, based in Preston Brook. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.
The heart of the role
- Managing incoming case queries via a shared inbox and phone line
- Customer liaison, raising, investigating and resolving queries
- Providing advice and information regarding our service or product range
- General administration
What makes you tick
- Prior inbound telephone experience
- Strong communication skills and confident telephone manner
- Detail oriented
- Prior complaint-handling experience
Our benefits
- 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
- Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
- iTrent Financial Wellbeing – a financial wellbeing application which allows for flexible control of your finances
- Access to High Street discounts
- Employee Assistance Programme
- Contributory Pension Scheme
- Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)
We reserve the right to close this vacancy early if sufficient applications are received
INDPMS
Salary: 22678.50
Customer Service Advisor employer: PHOENIX Healthcare Distribution
Contact Detail:
PHOENIX Healthcare Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a confident telephone manner, consider role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Research StudySmarter and our products or services thoroughly. Being knowledgeable about what we offer will allow you to provide informed answers and show your genuine interest in the role.
✨Tip Number 4
Prepare examples from your past experience that highlight your ability to handle complaints and resolve issues. This will showcase your relevant skills and make you stand out as a candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your prior inbound telephone experience and complaint-handling skills. Use specific examples that demonstrate your strong communication abilities and detail-oriented nature.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences align with the responsibilities of managing case queries and providing excellent customer support.
Highlight Relevant Skills: In your application, emphasize your confident telephone manner and ability to resolve queries effectively. These are key traits that the company is looking for in a Customer Service Advisor.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at PHOENIX Healthcare Distribution
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice common customer service scenarios to showcase your skills.
✨Highlight Your Experience
Make sure to discuss your prior inbound telephone experience and any complaint-handling situations you've managed. Use specific examples to illustrate how you resolved issues and improved customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires managing case queries and general administration, emphasize your detail-oriented nature. Share examples of how your attention to detail has positively impacted your previous roles.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
