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For Companies At a Glance
- Tasks: Support students and clients with their study and technical queries.
- Company: Join Phoenix Health and Safety, a part of Wilmington Plc, known for its commitment to excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a supportive team that values detail and offers a positive work culture.
- Qualifications: Detail-oriented individuals with strong communication skills are encouraged to apply.
- Other info: Work mainly from home with occasional office visits for team bonding.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Study and Technical Support Advisor
Location: Hybrid / Cannock, WS12 2HA (Mainly working from home, in the office once a month / quarter)
Salary: £35,000 – £40,000 DoE
Contract Type: Permanent
Why Do We Want You
We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc.
We need someone who is highly detail-oriente…
Study and Technical Support Advisor employer: Phoenix Health & Safety
Contact Detail:
Phoenix Health & Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study and Technical Support Advisor
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used in study and technical support roles. This could include learning about learning management systems or customer support software that we use at StudySmarter.
✨Tip Number 2
Showcase your problem-solving skills during any interviews or discussions. Be prepared to share examples of how you've successfully resolved technical issues or supported users in the past.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your passion for education and technology. Share any relevant experiences or projects that highlight your commitment to helping others succeed in their studies.
We think you need these skills to ace Study and Technical Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Study and Technical Support Advisor. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Tailored CV: Create a CV that specifically addresses the qualifications mentioned in the job description. Emphasise your detail-oriented nature and any relevant experience in study or technical support roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your background makes you a great fit for the position, particularly focusing on your ability to provide support and solve problems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Phoenix Health & Safety
✨Show Your Attention to Detail
As a Study and Technical Support Advisor, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your meticulous nature made a difference in your work.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technical aspects of the role. Be ready to explain how you have used technology in previous positions and how you can apply that knowledge to support others effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot issues or provide support, and be ready to walk the interviewer through your thought process.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you have successfully communicated complex information to different audiences, ensuring clarity and understanding.
