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- Tasks: Support students and clients with study guidance and technical assistance.
- Company: Join Phoenix Health and Safety, a leader in health and safety training and consultancy.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive, inclusive culture.
- Why this job: Make a real impact by helping others succeed in their careers while developing your skills.
- Qualifications: NEBOSH National Diploma or working towards it; strong attention to detail and IT skills required.
- Other info: Flexible working arrangements and commitment to inclusivity for all applicants.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Study and Technical Support Advisor
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Location: Hybrid (Mainly working from home, in the Cannock office once a month / quarter)
Salary: £35,000 – £40,000 DoE
Contract Type: Permanent
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!
Why Do We Want You
We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of Wilmington Plc.
We need someone who is highly detail-oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills.
You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
We welcome applications from candidates who have started their NEBOSH Diploma, even if they have not yet completed it, so if you are working towards this qualification, we encourage you to apply.
Please note: To complete your application, you will be redirected to Wilmington Plc’s career site.
At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job purpose, tasks and responsibilities
You will be responsible for:
• Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
• Providing remote consultancy to our expanding client base.
• Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensuring all delegates receive respectful and professional support.
• Marking mock exam papers with accuracy and offering constructive feedback.
• Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
• Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
• Conducting 1:1 sessions with students who require additional support.
• Staying updated on changes to health and safety standards and legislation.
• Efficiently planning your own diary and workload to meet service level agreements.
What’s the Best Thing About This Role
You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.
What’s the Most Challenging Thing About This Role
This role demands a strong focus and to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.
Essential and desirable capabilities
To be successful in this role, you must have:
• NEBOSH National Diploma or working towards this.
• Membership of IOSH – CertIOSH or higher.
• Strong attention to detail and accuracy.
• The ability to work independently and stay focused.
• Excellent IT literacy and the ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.
To be successful in this role, it would be great if you have:
• Experience in a health and safety advisory experience.
• Experience in a practical health and safety experience.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
Before you go….
About us
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
Find What You’re Looking For
We are ambitious and inclusive, filled with integrity and curiosity. xiskglj We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards.
Click on “APPLY” today
Study and Technical Support Advisor employer: Phoenix Health & Safety
Contact Detail:
Phoenix Health & Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study and Technical Support Advisor
✨Tip Number 1
Familiarise yourself with the latest health and safety standards and legislation. This knowledge will not only help you in the role but also demonstrate your commitment to staying updated, which is crucial for a Study and Technical Support Advisor.
✨Tip Number 2
Engage with Phoenix Health and Safety on their social media platforms. By interacting with their content, you can gain insights into their culture and values, which will help you tailor your approach during interviews.
✨Tip Number 3
Practice your communication skills, especially in providing constructive feedback. As you'll be marking assessments and supporting students, being able to convey information clearly and positively is key.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule of how you would manage your workload. This will illustrate your ability to prioritise tasks effectively, which is essential for this role.
We think you need these skills to ace Study and Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Study and Technical Support Advisor. Emphasise your attention to detail, organisational skills, and any experience in health and safety.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others succeed and your ability to maintain accuracy in a fast-paced environment. Mention specific examples of how you've provided support or improved processes in previous roles.
Highlight Relevant Qualifications: Clearly state your NEBOSH National Diploma status and IOSH membership in your application. If you're working towards these qualifications, mention your progress and commitment to achieving them.
Showcase Communication Skills: Since the role involves engaging with students and clients via various platforms, demonstrate your strong communication skills in your application. Provide examples of how you've effectively managed queries or provided support in past positions.
How to prepare for a job interview at Phoenix Health & Safety
✨Show Your Passion for Helping Others
During the interview, express your enthusiasm for supporting students and clients. Share specific examples of how you've helped others succeed in the past, as this role is all about creating positive learning experiences.
✨Demonstrate Attention to Detail
Since the role requires marking assessments with precision, be prepared to discuss your methods for ensuring accuracy. You might want to mention any tools or techniques you use to maintain high standards in your work.
✨Highlight Your Organisational Skills
Talk about how you manage your workload effectively, especially in a fast-paced environment. Provide examples of how you've prioritised tasks in previous roles to meet deadlines and service level agreements.
✨Familiarise Yourself with Health and Safety Standards
Make sure you're up-to-date on current health and safety legislation and standards. Being knowledgeable in this area will not only impress your interviewers but also show your commitment to the field.
