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- Tasks: Support students and clients with study guidance and technical assistance.
- Company: Join Phoenix Health & Safety, a leader in health and safety training and consultancy.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping others succeed in their careers while working in a supportive environment.
- Qualifications: NEBOSH National Diploma or working towards it; strong attention to detail and IT skills required.
- Other info: Inclusive workplace with a commitment to diversity and support for candidates with disabilities.
The predicted salary is between 30000 - 35000 ÂŁ per year.
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Phoenix Health & Safety provided pay range
This range is provided by Phoenix Health & Safety. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Study and Technical Support Advisor
Location: Hybrid / Cannock, WS12 2HA (Mainly working from home, in the office once a month / quarter)
Contract Type: Permanent
Why Do We Want You?
We are looking for a dedicated Study and Technical Support Advisor to join our growing team at Phoenix Health and Safety, part of the Wilmington Plc.
We need someone who is highly detail-oriented, has a strong focus to excel in structured and consistent workflows, and possesses strong prioritisation and organisational skills.
You will be responsible for marking assessments with precision and providing outstanding support to our students and clients via calls, emails, and social media platforms. You will also contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
If you have a passion for helping others succeed and the drive to maintain accuracy in a fast-paced environment, this role is for you.
Please note: To complete your application, you will be redirected to Wilmington Plc’s career site.
At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job purpose, tasks and responsibilities
You will be responsible for:
• Delivering an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
• Providing remote consultancy to our expanding client base.
• Engaging across Phoenix’s social media platforms, responding to queries, posting health and safety news, and supporting student learning.
• Ensuring all delegates receive respectful and professional support.
• Marking mock exam papers with accuracy and offering constructive feedback.
• Contribute directly to the development and continuous improvement of our classroom and virtual health and safety training content and resources.
• Managing email, phone, and webchat queries, and monitoring the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
• Conducting 1:1 sessions with students who require additional support.
• Staying updated on changes to health and safety standards and legislation.
• Efficiently planning your own diary and workload to meet service level agreements.
What’s the Best Thing About This Role?
You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.
What’s the Most Challenging Thing About This Role?
This role demands a strong focus and to excel in structured and consistent workflows. You must maintain concentration and ensure high levels of accuracy across varied content while effectively managing your time.
Essential and desirable capabilities
To be successful in this role, you must have:
• NEBOSH National Diploma or working towards this.
• Membership of IOSH – CertIOSH or higher.
• Strong attention to detail and accuracy.
• The ability to work independently and stay focused.
• Excellent IT literacy and the ability to quickly learn and adapt to new systems.
• Strong prioritisation and organisational skills to manage your workload effectively.
To be successful in this role, it would be great if you have:
• Experience in a health and safety advisory experience.
• Experience in a practical health and safety experience.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
Before you go….
About us
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
Find What You’re Looking For
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support, and fair rewards.
Click on “APPLY” today!
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Mid-Senior level
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Study and Technical Support Advisor employer: Phoenix Health & Safety
Contact Detail:
Phoenix Health & Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study and Technical Support Advisor
✨Tip Number 1
Familiarise yourself with the latest health and safety regulations and standards. This will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Engage with Phoenix Health & Safety on their social media platforms. By interacting with their posts, you can gain insights into their culture and values, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided support or guidance in previous roles. Highlighting your experience in a structured and detail-oriented manner will resonate well with the hiring team.
✨Tip Number 4
Showcase your IT skills by being familiar with common tools used in remote consultancy. Being tech-savvy will give you an edge, especially since the role involves managing queries through various digital platforms.
We think you need these skills to ace Study and Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Study and Technical Support Advisor role. Emphasise your attention to detail, organisational skills, and any experience in health and safety.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others succeed and your ability to maintain accuracy in a fast-paced environment. Mention specific examples of how you've provided support or improved processes in previous roles.
Highlight Relevant Qualifications: Clearly state your qualifications, such as the NEBOSH National Diploma or IOSH membership, in both your CV and cover letter. This will demonstrate your commitment to the field and your readiness for the role.
Showcase Communication Skills: Since the role involves engaging with students and clients via various platforms, highlight your communication skills. Provide examples of how you've effectively managed queries or provided support in past positions.
How to prepare for a job interview at Phoenix Health & Safety
✨Show Your Passion for Helping Others
During the interview, express your enthusiasm for supporting students and clients. Share specific examples of how you've helped others succeed in the past, as this role is all about providing outstanding support.
✨Demonstrate Attention to Detail
Since the role requires marking assessments with precision, be prepared to discuss your methods for ensuring accuracy. You might want to mention any tools or techniques you use to maintain high standards in your work.
✨Familiarise Yourself with Health and Safety Standards
Make sure you're up-to-date on current health and safety legislation. Being knowledgeable about these standards will not only impress your interviewers but also show that you're serious about the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple queries. Think of scenarios where you've had to prioritise tasks or handle difficult situations, and be ready to share those experiences.
