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- Tasks: Support students with study guidance and technical advice while managing queries.
- Company: Join Phoenix Health & Safety, a leader in health and safety training and consultancy.
- Benefits: Enjoy hybrid working, bonuses, private healthcare, gym discounts, and wellbeing resources.
- Why this job: Make a real impact by helping students succeed and grow in their careers.
- Qualifications: NEBOSH National Diploma or working towards it; strong IT skills and attention to detail required.
- Other info: Flexible working environment with a commitment to inclusivity and support for all applicants.
The predicted salary is between 28000 - 36000 £ per year.
Overview
Join to apply for the Study and Technical Support Advisor role at Phoenix Health & Safety, part of Wilmington plc.
Location: Hybrid (Mainly working from home, in the Cannock office once a month / quarter)
Salary: £35,000 – £40,000 DoE
Contract Type: Permanent
What We Can Offer You: Hybrid working, performance-related bonus, life assurance, Vitality private healthcare, additional holiday purchase, health cash plan, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.
To apply you will be redirected to Wilmington Plc\’s career site.
At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply.
Job purpose, tasks and responsibilities are described below.
Please note: To complete your application you will be redirected to Wilmington Plc\’s career site.
Responsibilities
- Deliver an exemplary level of study support to Phoenix students, creating a positive learning experience through technical guidance and encouragement.
- Provide remote consultancy to our expanding client base.
- Engage across Phoenix\’s social media platforms, respond to queries, post health and safety news, and support student learning.
- Ensure all delegates receive respectful and professional support.
- Mark mock exam papers with accuracy and offer constructive feedback.
- Contribute to the development and continuous improvement of classroom and virtual health and safety training content and resources.
- Manage email, phone, and webchat queries, and monitor the Facebook page to ensure only members are granted access and queries/complaints are effectively managed.
- Conduct 1:1 sessions with students who require additional support.
- Stay updated on changes to health and safety standards and legislation.
- Efficiently plan your own diary and workload to meet service level agreements.
Essential and Desirable Capabilities
- NEBOSH National Diploma or working towards this.
- Membership of IOSH – CertIOSH or higher.
- Strong attention to detail and accuracy.
- Ability to work independently and stay focused.
- Excellent IT literacy and ability to quickly learn and adapt to new systems.
- Strong prioritisation and organisational skills to manage workload effectively.
Desirable Experience
- Experience in health and safety advisory role.
- Experience in practical health and safety work.
Qualifications and Eligibility
- To be successful in this role you must have permission to work in the role\’s location by the start of employment.
Why This Role
- You will gain immense satisfaction from helping students succeed, supporting their career growth, and witnessing them achieve promotions and professional development.
About Us
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
Apply and Next Steps
Click on APPLY today. Referrals may increase your chances of interviewing at Phoenix Health & Safety.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
- Industries: IT System Training and Support
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Study and Technical Support Advisor employer: Phoenix Health & Safety
Contact Detail:
Phoenix Health & Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study and Technical Support Advisor
✨Tip Number 1
Familiarise yourself with the latest health and safety standards and legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Engage with Phoenix Health & Safety on their social media platforms. By interacting with their posts, you can gain insights into their culture and values, which can be beneficial during your interview.
✨Tip Number 3
Consider reaching out to current or former employees of Phoenix Health & Safety on professional networking sites. They can provide valuable information about the company and tips for succeeding in the application process.
✨Tip Number 4
Prepare to discuss your experience with remote consultancy and how you manage queries effectively. Highlighting your organisational skills and ability to work independently will resonate well with the hiring team.
We think you need these skills to ace Study and Technical Support Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Study and Technical Support Advisor role. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Make sure to emphasise any previous experience in health and safety advisory roles or related fields. Include specific examples of how you've provided support or consultancy, as well as any relevant qualifications like the NEBOSH National Diploma.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for helping students succeed and your commitment to health and safety. Use this opportunity to explain why you want to work at Phoenix Health & Safety and how you can contribute to their mission.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Phoenix Health & Safety
✨Show Your Passion for Education
Make sure to express your enthusiasm for helping students succeed. Share examples of how you've supported others in their learning journey, as this role is all about creating a positive learning experience.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of health and safety standards and legislation. Highlight any relevant qualifications, like the NEBOSH National Diploma, and be ready to explain how you stay updated on industry changes.
✨Highlight Your Communication Skills
Since you'll be engaging with students and clients through various platforms, showcase your ability to communicate clearly and professionally. Provide examples of how you've effectively managed queries or complaints in the past.
✨Emphasise Organisational Skills
This role requires strong prioritisation and organisational skills. Discuss how you manage your workload and diary effectively, ensuring that you meet service level agreements while providing excellent support.
