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- Tasks: Be the first point of contact for client enquiries and support the sales team.
- Company: Join Phoenix Health & Safety, a leader in health and safety training and consultancy.
- Benefits: Enjoy hybrid working, performance bonuses, private healthcare, gym memberships, and more!
- Why this job: This role offers growth opportunities and a chance to make a real impact in a dynamic environment.
- Qualifications: Experience in sales admin or customer service, with strong communication and organisational skills required.
- Other info: We celebrate individuality and are committed to an inclusive workplace.
The predicted salary is between 24500 - 24500 £ per year.
Sales Administrator – Hybrid
Location: Cannock HQ (Hybrid – 3 days office / 2 days remote)
Salary: £24,500 per annum
Contract Type: Permanent, Full Time
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and access to Wellbeing Resources!
Why Do We Want You
Phoenix HSC, part of Wilmington Plc, is seeking a proactive and organised Sales Administrator to support our dynamic and fast-moving sales team
You will be the first point of contact for all inbound general enquiries via email, phone, live chat, and web forms, and will act as the gatekeeper and traffic manager, ensuring enquiries are directed swiftly and accurately to the right person or team.
This role is critical in maintaining a high-quality first impression of Phoenix and supporting the smooth flow of leads and opportunities through the business.
Please note: At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job purpose, tasks and responsibilities
You will be responsible for:
Inbound Enquiry Handling:
- Be the first point of contact for all ‘general enquiries\’ inbound communications (email, phone, live chat, web form submissions)
- Assess the nature, priority, and value of each enquiry
- Route high-value, strategic, or complex opportunities to the appropriate team member (e.g. Outbound Rep, Account Manager, Corporate Sales)
Sales Admin Support:
- Support the sales team with logging booking information, delegate details, and basic order administration
- Liaise with customers to chase missing delegate information
- Follow up on outstanding administrative tasks related to enquiries and bookings
- Provide daily updates to the Sales Team Leader on enquiry flow and handover activity
Live Chat & Web Enquiry Management:
- Monitor and respond to general live chat enquiries during working hours
- Use templated responses and escalation processes to streamline handling
- Ensure no enquiry goes unanswered or lost
Call Handling & Message Taking:
- Handle the ‘general enquiries\’ inbound calls professionally, providing accurate information where appropriate
- Escalate or forward calls to the correct stakeholder when required
CRM & Process Accuracy:
- Ensure all enquiry and lead activity is logged and tagged appropriately within HubSpot
- Assist with maintaining data cleanliness and updating records when required
What\’s the Best Thing About This Role
This is a fantastic opportunity to join Phoenix Health & Safety during a period of rapid growth. You will be the first point of contact for our clients and will be working across the department and other teams in this diverse role and have the ability to build and develop your skills.
What\’s the Most Challenging Thing About This Role
This is a busy role and you will need to be able to handle client enquires through various sources and respond within the required timeframes. You will need excellent organisational skills and be able to time manage as you carry out a variety of admin tasks to support the team.
Essential and desirable capabilities
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes…
To be successful in this role, you must have:
- Experience in a Sales Admin, Sales Support, or Customer Service role
- Familiarity with CRM systems (ideally HubSpot) and Microsoft Office Suite
- High attention to detail and accuracy in data entry and client communication
- Confident communicator with a professional and friendly manner
- Organised and proactive – able to juggle multiple priorities under pressure
- Strong problem-solving mindset and willingness to improve processes
To be successful in this role, it would be great if you have:
- Experience in the training, education, or B2B services industry
- Familiarity with sales team workflows (BDR ? Nurture ? Account Management)
- Basic understanding of sales pipelines and lead qualification models
- Prior exposure to live chat platforms and lead assignment logic
We know it\’s not a skill, but the successful candidate must have permission to work in the role\’s location by the start of their employment.
Before you go….
About Us
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!
Find What You\’re Looking For
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support, and fair rewards.
Click on “APPLY” today!
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Sales Administrator - Hybrid employer: Phoenix Health & Safety
Contact Detail:
Phoenix Health & Safety Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator - Hybrid
✨Tip Number 1
Familiarise yourself with HubSpot, as it's mentioned in the job description. Understanding how to navigate and use this CRM system will give you an edge during the interview, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially for handling enquiries via phone and live chat. Practising clear and concise responses can help you demonstrate your ability to manage multiple inquiries effectively during the interview.
✨Tip Number 3
Research Phoenix Health & Safety and their services. Being knowledgeable about the company will not only impress your interviewers but also allow you to tailor your answers to show how you can contribute to their goals.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple priorities in previous roles. This will help you illustrate your organisational skills and ability to thrive under pressure, which are crucial for this position.
We think you need these skills to ace Sales Administrator - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration or customer service. Use keywords from the job description, such as 'inbound enquiries', 'CRM systems', and 'organised'.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive nature and organisational skills. Mention specific examples of how you've successfully handled multiple priorities in previous roles.
Highlight Relevant Skills: Emphasise your familiarity with CRM systems, particularly HubSpot, and your proficiency in Microsoft Office. Detail your attention to detail and problem-solving abilities, as these are crucial for the role.
Show Enthusiasm for the Company: Express your excitement about joining Phoenix Health & Safety and contributing to their growth. Mention their commitment to inclusivity and how you align with their values.
How to prepare for a job interview at Phoenix Health & Safety
✨Research the Company
Before your interview, take some time to learn about Phoenix HSC and its role within Wilmington Plc. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to your experience in sales administration or customer service. Be ready to discuss specific examples of how you've handled enquiries, managed multiple tasks, and supported a sales team effectively.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational abilities, prepare to demonstrate how you prioritise tasks and manage your time. You might want to share a situation where you successfully juggled multiple responsibilities under pressure.
✨Practice Professional Communication
As the first point of contact for clients, your communication style is crucial. Practice speaking clearly and confidently, and be prepared to showcase your friendly and professional manner during the interview.
