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- Tasks: Lead HR processes and ensure compliance while enhancing colleague experience.
- Company: Join Phoenix Group, a leading FTSE 100 organisation focused on long-term savings.
- Benefits: Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
- Why this job: Make a real impact in a supportive environment that values your contributions.
- Qualifications: Experience in HR processes, data governance, and excellent problem-solving skills.
- Other info: Embrace a culture of inclusivity and growth with opportunities for career development.
The predicted salary is between 32100 - 40000 £ per year.
We have an incredible opportunity to join us here at Phoenix Group as a People Operations Consultant (Support and Oversight) in our People Operations Team, within the Colleague Experience and Operations area of our People Function.
Job Type: Permanent
Location: Telford or Edinburgh – Hybrid working is in place with weekly office attendance. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 27/11/2025
Salary and benefits: £32,100 - £40,000 plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The Role: We are currently recruiting a People Operations Consultant (oversight and support) to join our People Operations Team within the Colleague Experience and Operations area of our People function to be responsible for efficiently managing and executing key HR processes, including manual HR transactions that can be complex, unique and non-journey related (computer share, data subject access requests (DSAR) and risk and audit procedures). The SME will present a positive role model in this space being able to confidently prioritise tasks to deliver to timescales and to oversee the accuracy and timeliness of finance operations related to invoices and purchase orders. By maintaining rigorous standards and attention to detail, the role supports the people team to support the manager in delivering efficient complaint and audit-ready operations across the organisations.
Key Responsibilities:
- Lead the end-to-end management of DSARS, including data collection, redaction and delivery ensuring full compliance with GDPR and internal data governance policies, ensuring effective methodical processing of DSAR to maximise technology and tools available to meet timescales outlined by the ICO.
- Maintain comprehensive records and documentation for each request to support transparency and accountability with the ability to provide data and reporting information as required.
- Serve as the primary point of contact for audit-related activities, including the preparation of documentation and responses to audit enquiries.
- Proactively identify operational risks and collaborate with relevant stakeholders to implement effective mitigation strategies.
- Complete complex non-standard HR transactions that fall outside automated workflows, ensuring precision, consistency, and regulatory compliance including computer share and visa-related activity to support the function.
- Manage data reporting as required to support journey SME and other key activities through the cyclical HR Calendar.
- Pick up at an operational level anything outside of a journey that requires processing in a calm and curious manner with a view to enhancing future activity of the same or similar nature and to provide expert support to people Business partners and cross-functional teams in resolving transactional queries and escalations that require unique solutions.
- Oversee and ensure delivery of both the monthly and cyclical activities with the team and step in to support as required for key processes that affect the wider business (e.g., computer share, visa processes).
What we are looking for:
This role goes beyond expertise in People Journeys – it’s about championing the colleague experience. Whether resolving complex queries, streamlining processes, or supporting strategic initiatives, the work contributes to building a workplace where individuals feel supported, valued and empowered to thrive.
Essential skills include:
- A full knowledge across the journeys and general system understanding.
- Proven experience of DSAR activity and the surrounding legislation framework for delivering.
- An all-round and up-to-date knowledge of all non-journey related activity undertaken currently with an understanding as to the impact these processes have on the overall customer journey.
- Proven experience of implementing a solution/change to a journey and the output of the change.
- Established experience of representing the function to external complainants and tricky customers to ensure the queries and complaints are followed through across the relevant teams.
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out.
People Operations Consultant in Telford employer: Phoenix Group
Contact Detail:
Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Consultant in Telford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and see how they treat their employees. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This way, you can showcase your skills and experiences effectively without sounding rehearsed.
✨Tip Number 3
Don’t forget to prepare some thoughtful questions for your interviewer. This shows that you’re engaged and serious about the role. Ask about team dynamics, challenges they face, or how success is measured in the position.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Mention something specific from your conversation to remind them of your chat and reinforce your interest in the role.
We think you need these skills to ace People Operations Consultant in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of People Operations Consultant. Highlight your experience with HR processes, DSARs, and any relevant legislation. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our team. Be sure to mention your understanding of colleague experience and operational efficiency.
Showcase Your Attention to Detail: In this role, precision is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Phoenix Group
✨Know Your Stuff
Make sure you brush up on your knowledge of DSARs and GDPR compliance. Being able to discuss these topics confidently will show that you're not just familiar with the processes, but that you understand their importance in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex HR transactions or resolved tricky queries in the past. This will demonstrate your ability to think critically and provide unique solutions, which is key for this position.
✨Emphasise Team Collaboration
Since this role involves working closely with various stakeholders, be ready to discuss how you've successfully collaborated with others in previous roles. Highlighting your teamwork skills will show that you can effectively support the wider business.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture and the People Operations Team. This not only shows your interest in the role but also helps you gauge if Phoenix Group is the right fit for you.
