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- Tasks: Support employee relations activities and provide guidance throughout colleagues' journeys.
- Company: Join Standard Life, a leading retirement specialist with a focus on colleague wellbeing.
- Benefits: Up to £40,000 salary, 38 days leave, private medical cover, and flexible working options.
- Other info: Embrace flexibility and career growth in a dynamic, inclusive workplace.
- Why this job: Make a real impact on employee experiences while enjoying a supportive work environment.
- Qualifications: Strong knowledge of UK employment law and a passion for customer service.
The predicted salary is between 40000 - 40000 £ per year.
We have an incredible opportunity to join our Employee Relations and Colleague Wellbeing team as an Employee Relations Advisor, supporting ER activity.
Job Type: FTC - until 31/12/2026
Location: Hybrid with travel to our core offices as needed, mainly Edinburgh and Telford, possibly Birmingham
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Salary and benefits: Up to £40,000 DOE plus an indicative bonus range of 8%-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
The role:
- Support all ER activity throughout a colleague's journey with Standard Life. This will include settling in, performance management, disciplinaries (up to final written warnings), grievance resolution and OD.
- Resolve stakeholder contact either through SR's or our mailbox in a timely manner.
- Support the live chat team when needed to ensure the colleague receives the best advice and support and use these moments to share and improve knowledge with the live chat team.
- Be aware of when assistance is needed for risk- and cost-based options to aid decision-making, ensuring compliance with employment and regulatory law.
- Coach People Leaders through sensitive situations, being aware of when to seek assistance in order to identify potential key risks and delivering commercially sound solutions.
- Advise on organisational design (OD), including business case development, consultation processes, selection criteria, and redeployment strategies.
- Support ER-related projects.
- Interpret ER insights to update the ER team and stakeholders.
- Support manager education sessions on ER processes and best practices.
- Keep up to date with legislative changes, case law, and HR trends to proactively support our ER offering accordingly.
You’ll partner closely with:
- People Leaders across the business
- HR Business Partners, and the wider People Leadership Team
- Other HR centres of excellence such as Reward and Talent Acquisition
- External providers including our preferred legal firm and outplacement support provision
What are we looking for?
Essential Experience:
- Strong working knowledge of UK employment law and its practical application in a commercial environment.
- Familiarity with regulatory frameworks relevant to employment practices.
- Proven ability to interpret and apply employment legislation, case law, and best practice to real-world scenarios.
- A passion for delivering great customer service, every time.
- Data fluency - Proficient in interpreting and using MI to drive decision-making and continuous improvement.
- Previous experience of working in a Financial Services industry would be desirable but not essential.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.
Employee Relations Advisor in Telford employer: Phoenix Group
Contact Detail:
Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Advisor in Telford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Standard Life on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on UK employment law and recent trends in employee relations. We want to see that you're not just knowledgeable but also passionate about delivering great customer service.
✨Tip Number 3
Showcase your data fluency! Be ready to discuss how you've used data to drive decision-making in past roles. We love candidates who can interpret insights and apply them effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Standard Life.
We think you need these skills to ace Employee Relations Advisor in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Employee Relations Advisor role. Highlight your experience with UK employment law and any relevant projects you've worked on that align with our needs.
Showcase Your Customer Service Skills: We’re all about delivering great customer service, so don’t forget to include examples of how you’ve gone above and beyond in previous roles. This will show us you’re a perfect fit for our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Phoenix Group
✨Know Your Employment Law
Brush up on UK employment law and its practical applications. Be ready to discuss how you've applied this knowledge in real-world scenarios, as it’s crucial for the Employee Relations Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your passion for delivering excellent customer service. Think of situations where you resolved conflicts or provided support, as this will resonate well with the interviewers.
✨Familiarise Yourself with ER Processes
Understand the key elements of employee relations activities, such as performance management and grievance resolution. Being able to discuss these processes confidently will demonstrate your readiness for the role.
✨Stay Updated on HR Trends
Keep abreast of the latest HR trends and legislative changes. Bring insights to the interview about how these could impact the role and the company, showing that you're proactive and engaged in the field.