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For Companies At a Glance
- Tasks: Manage and develop relationships with Workplace Pension employers and trustees for business growth.
- Company: Join Phoenix Group, a leading FTSE 100 long-term savings and retirement business.
- Benefits: Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
- Why this job: Make a real impact in the pensions industry while enjoying excellent career development opportunities.
- Qualifications: Proven success in relationship management and knowledge of Workplace Pensions.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 75000 - 105000 £ per year.
Overview
- Job Type: Permanent
- Location: Home based, with frequent travel required
- Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
- Closing Date: 12th February 2026
- Salary and benefits: From £75,000, plus an indicative bonus range of 30%-60%, private medical cover, 38 days annual leave, excellent pension, 12 x salary life assurance, career breaks, income protection, 3 x volunteering days and much more.
About us
We want to be the best place that any of our 6,600 colleagues have ever worked. We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role
You will be responsible for the management, development and retention of our relationships with Workplace Pension employers and trustees, ensuring delivery of maximum potential in terms of retention of value, increased revenue and development of wider opportunities to grow the business. You will create and deliver strategic client plans which demonstrate an understanding of each account's objectives and maintain communication and engagement strategies to maximise profitability, whilst removing unprofitable business or inappropriate service offerings within the current portfolio using interpersonal skills to manage the business up or out in a way that maintains our reputation. Be commercially responsible for growing effective and sustainable partnerships with key influencers and decision makers within aligned existing client companies. You will use judgement to identify and assess any risk or potential threats, internal or external, to the relationship with clients and act to mitigate these as appropriate.
What we are looking for
- Proven track record of success within a relationship management role
- In-depth knowledge of Workplace Pensions (both trust and contract plans), including good awareness of leading providers and major consultancies
- Knowledge of the market, legislative and industry practice to consult and lead with key clients on suitable growth developments
- Excellent communicator with the ability to build excellent working relationships
- Commercially driven and highly responsive – conscious of adding value and oriented towards achieving business objectives
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out.
Client Relationship Director in Telford employer: Phoenix Group
Contact Detail:
Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Director in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent news, and how they operate. When you show that you’re genuinely interested in Phoenix Group and what we do, it’ll definitely set you apart from the crowd.
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it aligns with the role of Client Relationship Director. We want to hear how you can add value and drive results, so make sure you’ve got that nailed down.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at Phoenix Group. So, get that application in early!
We think you need these skills to ace Client Relationship Director in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in relationship management and workplace pensions. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your achievements!
Show Your Personality: We’re all about being authentic at StudySmarter. Let your personality shine through in your application. Share your passion for building relationships and how you can contribute to our mission of being the best place to work.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Early!: Don’t wait until the last minute to submit your application. We review applications as they come in, so applying early gives you a better chance of standing out. Head over to our website and get your application in today!
How to prepare for a job interview at Phoenix Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Workplace Pensions and the key players in the market. Familiarise yourself with the latest trends and legislative changes, as this will show that you're not just a candidate, but someone who is genuinely interested in the industry.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you’ve added value or turned around a challenging relationship. This will demonstrate your ability to build and maintain strong partnerships, which is crucial for the role.
✨Be Commercially Savvy
Understand the business objectives of Phoenix Group and be ready to discuss how you can contribute to achieving them. Think about ways you can help grow revenue and improve client retention, and be prepared to share your ideas during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Ask about their strategies for transitioning to net zero by 2050 or how they measure success in client relationships. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
