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- Tasks: Lead cross-functional teams to enhance customer correspondence and experience.
- Company: A top financial services firm in Edinburgh with a focus on innovation.
- Benefits: Flexible work environment and competitive salary up to £50,000.
- Why this job: Make a real difference in customer experience within a dynamic industry.
- Qualifications: Strong background in Financial Services, especially in Pensions, and customer experience expertise.
- Other info: Join a collaborative team dedicated to transformation and compliance.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services company in Edinburgh seeks a Senior Proposition Manager to drive the migration of customer correspondence to a new platform. This role involves leading cross-functional teamwork, developing proposals that meet customer needs, and ensuring compliance with regulatory standards.
Ideal candidates will have a strong background in Financial Services, particularly in Pensions, and proven experience enhancing customer experiences.
The company offers a flexible work environment and a competitive salary of up to £50,000 dependent on experience.
Senior Proposition Manager - Transformation & Customer Experience employer: Phoenix Group
Contact Detail:
Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager - Transformation & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to connections in the financial services sector, especially those with experience in customer experience and transformation. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and initiatives. Knowing their current challenges and how you can help with your expertise in pensions will make you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. Talk about specific projects where you enhanced customer experiences or led cross-functional teams. This will demonstrate your capability to drive transformation effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Proposition Manager - Transformation & Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Proposition Manager. Highlight your experience in financial services, especially in pensions, and showcase any relevant projects that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've led cross-functional teams and developed proposals that meet customer needs.
Showcase Your Compliance Knowledge: Since compliance is key in this role, don’t forget to mention your understanding of regulatory standards. Share any experiences where you ensured compliance while driving customer-centric initiatives.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Phoenix Group
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services, especially in pensions. Understand the current trends and challenges in customer experience within this sector. This will show that you're not just familiar with the role but also passionate about making a difference.
✨Showcase Your Leadership Skills
Since this role involves leading cross-functional teams, be prepared to share specific examples of how you've successfully managed projects or teams in the past. Highlight your ability to collaborate and drive results, as this will resonate well with the interviewers.
✨Prepare for Compliance Questions
Given the importance of regulatory standards in this role, anticipate questions around compliance. Familiarise yourself with relevant regulations and be ready to discuss how you've ensured compliance in previous roles. This will demonstrate your attention to detail and commitment to best practices.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company's vision for customer correspondence migration or how they measure success in enhancing customer experiences. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
