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- Tasks: Lead the transformation of customer correspondence to a new tech platform.
- Company: Join a forward-thinking financial services company in Edinburgh.
- Benefits: Flexible working options, competitive salary up to £50,000, and inclusive culture.
- Why this job: Make a real impact on customer experiences while driving innovation.
- Qualifications: Experience in managing propositions and knowledge of financial services required.
- Other info: Diverse and supportive environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Location and flexible working: Edinburgh. All our roles are open to part‑time, job‑share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Job Type: 12 Month Fixed Term
Closing Date: 23rd January
Salary: Up to £50,000 dependent upon experience
We have an incredible opportunity as a Senior Proposition Manager who'll be responsible for supporting a substantial transformation programme, delivering the migration of existing customer correspondence to a new technology platform.
The role: You will lead and support activity in relation to the definition, development and migration of our Adviser, Customer and Workplace propositions ensuring that they continue to meet customer and workplace client needs. You can expect to be involved in product design and build, ensuring all regulatory requirements are met, risks are effectively managed and that the propositions deliver our commercial objectives. The Product work with the Proposition Workstream is aligned to the overall migration programme and will be delivered over several phases.
You will lead and manage aspects of the proposition plan, taking responsibility for investigating and providing recommendations to enhance the adviser, client or customer experience, helping prioritise activity while maintaining focus on deliverables. Develop and maintain a deep understanding of the needs and behaviours of advisers, customers, and workplace clients.
What We’re Looking For:
- Proven experience in managing, driving and delivering propositions and projects to ensure meeting business requirements and great customer outcomes insights.
- In depth knowledge of Financial Services including Pensions ideally gained working for a Life and Pension company.
- Comprehensive knowledge and understanding of the interconnected nature of our pension market including the different roles advisers, workplace clients (trustees, employers) and customers play.
- Experience in supporting, motivating and empowering cross‑functional teams to identify and deliver enhancements to improve our proposition.
- Adaptable and able to juggle multiple projects workstreams at the same time. Making decisions by considering problems from all angles, from customer outcome to commercial, risk to strategic direction.
We Want To Hire The Whole Version Of You: We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out.
Senior Proposition Manager employer: Phoenix Group
Contact Detail:
Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs. We want to see your personality shine through, so be yourself!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is always a plus in our books.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Proposition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Proposition Manager role. Highlight your experience in managing propositions and projects, especially in Financial Services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven successful projects and enhanced customer experiences in the past.
Showcase Your Understanding of the Market: Demonstrate your knowledge of the interconnected nature of the pension market in your application. We’re keen to see how well you understand the roles of advisers, workplace clients, and customers, so don’t hold back!
Apply Early!: We review applications as they come in, so don’t wait until the last minute! Apply through our website as soon as you can to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at Phoenix Group
✨Know Your Propositions
Before the interview, dive deep into the company's propositions and how they align with customer needs. Be ready to discuss how your experience in managing propositions can enhance their offerings.
✨Showcase Your Financial Services Knowledge
Brush up on your understanding of the financial services sector, especially pensions. Prepare examples from your past roles that demonstrate your expertise and how it can benefit the company.
✨Demonstrate Cross-Functional Leadership
Think of specific instances where you've successfully led cross-functional teams. Highlight how you motivated and empowered them to achieve project goals, as this is crucial for the role.
✨Be Ready for Flexibility Discussions
Since the role offers flexible working options, be prepared to discuss what flexibility means to you. Show that you can balance personal needs with business requirements, which is key for a Senior Proposition Manager.
