At a Glance
- Tasks: Lead customer experience strategies and enhance commercial performance in the financial services sector.
- Company: Join Phoenix Group, a leader in retirement savings solutions.
- Benefits: Flexible working options, including part-time and job-share arrangements.
- Other info: Opportunity to work in a dynamic environment with a focus on growth and retention.
- Why this job: Make a real difference in customers' retirement journeys while driving impactful results.
- Qualifications: Extensive experience in financial services and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
Phoenix Group is seeking a senior professional to oversee customer experience and commercial performance in Edinburgh.
This role emphasizes strategy, engagement, and measurable outcomes in supporting customers' retirement savings.
The ideal candidate will possess significant experience in financial services with a proven track record of influencing senior stakeholders and driving performance through data-driven insights.
The position offers flexibility, including part-time and job-share options.
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Senior CX Manager - Growth & Retention in FinServ employer: Phoenix Group
Phoenix Group is an excellent employer, offering a dynamic work environment in the heart of Edinburgh where you can thrive as an Investment Operations Analyst. With a strong emphasis on flexibility through a hybrid work model, employees benefit from a supportive culture that prioritises operational excellence and collaboration with diverse stakeholders. Additionally, the company provides comprehensive benefits, including a competitive salary, bonuses, and generous leave, ensuring that team members are well-rewarded for their contributions.
