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- Tasks: Lead a team to provide top-notch customer advice on pensions and retirement products.
- Company: A leading financial services firm in Edinburgh with a focus on customer experience.
- Benefits: Competitive salary, bonus potential, private healthcare, and generous leave policies.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Extensive team management experience and strong interpersonal skills.
- Other info: Hybrid working model with a focus on enhancing customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm in Edinburgh is seeking a Team Leader to guide a group providing customer-focused advice on pensions and retirement products. This role involves developing a high-performing team and ensuring regulatory compliance.
The ideal candidate will have:
- Extensive experience in team management
- Strong interpersonal skills
- A passion for enhancing customer satisfaction
The position offers a competitive salary, bonus potential, and excellent benefits including private healthcare and generous leave policies.
Pensions & Customer Experience Lead – Hybrid Edinburgh employer: Phoenix Group
Contact Detail:
Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions & Customer Experience Lead – Hybrid Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with pensions and customer experience. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent developments in the pensions industry. This shows you’re genuinely interested and helps you tailor your answers to align with their goals.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've developed high-performing teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Pensions & Customer Experience Lead – Hybrid Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management and customer service. We want to see how you've led teams and improved customer satisfaction in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about pensions and how you can enhance customer experience. We love seeing genuine enthusiasm!
Showcase Your Interpersonal Skills: In your application, don’t forget to mention specific examples of how you've built relationships with customers and team members. We value strong interpersonal skills, so let us know how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Phoenix Group
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions and retirement products. Understand the latest regulations and trends in the financial services sector, as this will show your potential employer that you're not just familiar with the basics but are also passionate about the field.
✨Showcase Your Team Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced, how you motivated your team, and the results you achieved. This will demonstrate your capability to develop a high-performing team, which is crucial for the role.
✨Emphasise Customer Experience
Since the role focuses on customer satisfaction, be ready to discuss how you've enhanced customer experiences in previous positions. Share specific strategies you've implemented and the positive outcomes that followed, showing your commitment to putting customers first.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's approach to regulatory compliance or how they measure customer satisfaction. This not only shows your interest in the role but also helps you gauge if the company aligns with your values.
