At a Glance
- Tasks: Provide technical support for financial applications and troubleshoot issues efficiently.
- Company: Join Standard Life, a leading retirement specialist with a focus on innovation.
- Benefits: Enjoy up to £60,000 salary, private medical cover, 38 days leave, and flexible working options.
- Other info: Embrace a culture of curiosity and connection with excellent career growth opportunities.
- Why this job: Make a real impact in financial technology while developing your skills in a dynamic environment.
- Qualifications: Experience in financial services and knowledge of trading floor applications are essential.
The predicted salary is between 54000 - 66000 £ per year.
This role will be based in our London office or Birmingham office, with time spent travelling between our offices in Edinburgh & Telford. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Salary and benefits: Up to £60,000 plus discretionary bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
The role involves seeking an experienced Senior Trade Floor Support SME to join our Asset Management Technology Solutions team. The ideal candidate will have a strong background in supporting electronic trading platforms, preferably on the buy-side, though sell-side experience will also be considered. This role is primarily focused on application support for platforms including BlackRock Aladdin, Beacon, Bloomberg, Tradeweb, DTCC, Morningstar, and LSEG Workspace. Scripting skills are highly desirable, and experience with development languages such as Python, Java, or PowerShell is a bonus but not essential.
- Key responsibilities
- Technical Support & Issue Resolution
- Provide technical support for financial applications including BlackRock Aladdin, Bloomberg, Tradeweb, Beacon, DTCC, Morningstar, LSEG Workspace, Lipper, File Transfer systems, and Microsoft Excel.
- Troubleshoot and resolve issues related to financial applications in a timely and efficient manner.
- Monitor system performance and proactively address potential issues to minimise downtime.
- Automation, Integration & Development
- Basic scripting experience (e.g., SQL, Python, PowerShell) is desirable to support automation and troubleshooting.
- Leverage hands-on experience with Snowflake for cloud-based data warehousing, enabling scalable and efficient analytics solutions.
- Apply strong quantitative analysis skills to support data-driven decision-making and improve operational efficiency.
- Demonstrate working knowledge of AWS Cloud Infrastructure, contributing to cloud-based deployments, monitoring, and optimization of services.
- User Management & Collaboration
- Manage application access and user permissions across platforms.
- Collaborate with end-users to understand business needs and deliver tailored technical solutions.
- Conduct training sessions to improve user proficiency with financial tools and platforms.
- Maintain comprehensive documentation and a knowledge base for troubleshooting and training purposes.
- Continuous Improvement & Industry Awareness
- Stay current with industry trends, emerging technologies, and best practices in financial technology to continuously improve support capabilities and system performance.
- What we're looking for
- Experience within Financial Services and Asset Management.
- Knowledge and experience of trading floor applications.
- An experienced technology analyst with a track record of on-time delivery and quality.
- A career history that includes leading a technical area; a track record of delivering responsive, high quality and customer-focused services.
- Knowledge of Agile methodologies.
- Solid understanding of financial markets and end-to-end trading processes.
- Proven experience supporting a major buy-side IBOR platform—BlackRock Aladdin preferred—alongside related technologies such as Bloomberg, Tradeweb, DTCC, Morningstar, and LSEG Workspace.
- Familiarity with cloud and data technologies (AWS, Snowflake) and scripting for automation (SQL, Python, PowerShell); experience with development languages like Java is a plus.
- Relevant certifications (e.g., Bloomberg Essentials, BlackRock Aladdin Certification) are advantageous.
- Ability to manage multiple threads of work under pressure.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate actions.
- Conveying a level of confidence and professionalism when engaging with stakeholders, influencing positively and persuading others to take a specific course of action.
- Dealing effectively with unexpected situations in a timely manner, taking advantage of opportunities and overcoming problems.
- Strong stakeholder management and engagement skills, coupled with excellent communication, influencing and facilitation skills, for problem solving/troubleshooting activities.
- Desirable
- Bachelor's degree in Finance, Computer Science, Information Technology, or related field.
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Tradefloor Support Analyst in London employer: Phoenix Group
Phoenix Group is an excellent employer, offering a dynamic work environment in the heart of Edinburgh where you can thrive as an Investment Operations Analyst. With a strong emphasis on flexibility through a hybrid work model, employees benefit from a supportive culture that prioritises operational excellence and collaboration with diverse stakeholders. Additionally, the company provides comprehensive benefits, including a competitive salary, bonuses, and generous leave, ensuring that team members are well-rewarded for their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Tradefloor Support Analyst in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Phoenix Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Tradefloor Support Analyst in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Phoenix Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Phoenix Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Phoenix Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Phoenix Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Phoenix Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Phoenix Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
