Standard Life, a retirement specialist, seeks a Head of Customer Experience – PRT Operations to join its Customer Operations team within the RS&AM function. The role is based in London with hybrid working (home and office) and offers a generous package.
You will define and deliver the end-to-end customer experience across BPA and Retirement Solutions, embed regulatory and Trustee requirements, lead teams and oversee third-party partners to ensure high-quality, compliant outcomes.
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Chief Customer Experience Leader – Pension Risk Transfer in London employer: Phoenix Group
Standard Life is an exceptional employer, offering a dynamic work environment in London, Edinburgh, Telford, or Birmingham, with flexible working arrangements that prioritise your needs. With a competitive salary and comprehensive benefits package, including generous annual leave, private medical cover, and opportunities for career development, we foster a culture of curiosity and accountability, empowering you to thrive while making a meaningful impact in the retirement sector.
