Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with pension queries via phone and messaging.
- Company: Join Phoenix Group, a leading FTSE 100 retirement business.
- Benefits: Earn up to £26,000, enjoy 38 days leave, and private medical cover.
- Why this job: Make a real difference in people's financial futures while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Flexible working options and ongoing training provided.
The predicted salary is between 20800 - 26000 £ per year.
Location and flexible working: Edinburgh with a minimum required of 60% of your time spent in the office. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.
Job Type: Permanent
Closing Date: Monday 1 December
Salary and benefits: Up to £26,000 plus an indicative bonus range of 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more.
We have an incredible opportunity to join us here at Phoenix Group as a Customer Operations Representative, assisting Standard Life pension customers.
Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role:
- You will assist our Standard Life pension customers via telephone and our secure messaging platform.
- Making choices about your pension is one of the biggest financial decisions most people make in their lives and you will be their first point of contact for pension and retirement queries.
- Build relationships across the business to help support the delivery of customer experience.
What we’re looking for:
- Excellent communication skills with strong attention to detail and ability to multitask.
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
- Computer literacy and willingness to learn new systems and technologies.
- No requirement for any contact centre or financial services experience as full and ongoing training will be provided.
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Customer Operations Representative in Edinburgh employer: Phoenix Group
Contact Detail:
Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Representative in Edinburgh
✨Tip Number 1
Get to know the company! Research Phoenix Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting customers, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Phoenix Group.
We think you need these skills to ace Customer Operations Representative in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Representative role. Highlight your communication skills and any customer service experience, even if it's informal. We want to see how you can bring your unique flair to our team!
Show Your Passion: Let your enthusiasm for customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love candidates who are genuinely excited about helping others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about #LifeAtPhoenix!
How to prepare for a job interview at Phoenix Group
✨Know Your Stuff
Before the interview, make sure you understand what Phoenix Group does and the role of a Customer Operations Representative. Familiarise yourself with their products and values, especially around customer service and sustainability. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've successfully communicated with customers or resolved issues. Practise articulating your thoughts clearly and concisely, as this will be crucial during the interview.
✨Demonstrate Your Passion for Customer Service
Think of specific instances where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your commitment to delivering exceptional service. This will resonate well with the interviewers who are looking for someone who truly cares about customer experience.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows that you're engaged and serious about the position, plus it gives you a chance to assess if the company is the right fit for you.