At a Glance
- Tasks: Lead crisis response initiatives and develop resilience strategies for a global organisation.
- Company: Join Standard Life, a leader in retirement savings with over 200 years of experience.
- Benefits: Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
- Other info: Dynamic role with opportunities for continuous learning and career growth.
- Why this job: Make a real impact by enhancing organisational resilience and responding to unexpected challenges.
- Qualifications: Curiosity, problem-solving skills, and an interest in operational resilience are key.
The predicted salary is between 24787 - 30295 £ per year.
Job Type: Fixed Term Contract 6 Months
Location: Birmingham, Telford and Edinburgh. Hybrid working
Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Salary: Up to £60,000 plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Closing Date: 02/09/26
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
The Role
We’re looking for a Crisis Response Manager to join our Operational Resilience Crisis & Incident Response team. This is an exciting opportunity to play a hands-on role in helping Standard Life prepare for, respond to and recover from disruption. You'll participate in incident and crisis response activities, support the development of response playbooks, contribute to Important Business Service mapping and testing, and help deliver simulations and resilience initiatives. You'll gain a unique understanding of how a complex global organisation operates, whilst helping strengthen preparedness, response capability and resilience across the enterprise.
The Team
Operational Resilience is about helping Standard Life prepare for, respond to, and recover from disruption, ensuring the organisation can continue to deliver important services and outcomes when unexpected events occur. Whether challenges arise from technology failures, cyber incidents, supplier issues, operational events, data incidents, physical disruption or other unforeseen circumstances, Operational Resilience helps the organisation understand how its services operate, identify critical dependencies and respond effectively when issues arise.
It is a constantly evolving discipline that requires ongoing learning, exploration, and adaptation to ensure Standard Life remains prepared for emerging threats, new disruption scenarios, and changing resilience challenges. The Crisis & Incident Response team sits within Operational Resilience and plays a central role in helping the organisation prepare for and respond to disruption.
No two days are the same. One day you could be supporting a resilience simulation, the next helping to develop a new response playbook, responding to an incident, conducting Important Business Service mapping or testing, or researching emerging disruption and resilience topics.
Key Responsibilities
- Support and lead the development and continuous improvement of response playbooks and response arrangements.
- Support Important Business Service mapping and testing activities, working with stakeholders to understand services, dependencies and delivery models.
- Support and lead simulations, exercises and stakeholder engagement activities, driving lessons learned, improvement opportunities and actions.
- Support and participate in incident and crisis response activities, including providing support to Gold, Silver and Bronze response teams during disruption events.
- Research emerging threats and resilience developments, whilst producing incident, simulation and exercise reports and maintaining resilience documentation and evidence.
What are we looking for?
We're looking for someone who is curious, proactive and enjoys solving problems, learning and working with others. You'll have an interest in understanding how services operate, exploring new challenges and helping strengthen resilience across Standard Life.
- Experience or an understanding of Operational Resilience, incident management, crisis management, business continuity, service management or operational response activities.
- Ability to understand how services operate and how people, processes, technology, data and third parties support organisational outcomes, including an appreciation of service mapping, dependencies and resilience testing.
- Strong analytical and problem-solving skills, with the ability to research, analyse and translate information into practical actions, recommendations and outcomes.
- Highly organised, with excellent attention to detail and the ability to independently manage and deliver multiple activities simultaneously, including resilience initiatives, testing activities and stakeholder deliverables.
- Solid communication, stakeholder engagement and stakeholder management skills, with the ability to build relationships, influence outcomes and drive progress across different teams and levels of the organisation.
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.
Crisis Response Manager in Edinburgh employer: Phoenix Group
Phoenix Group is an excellent employer, offering a dynamic work environment in the heart of Edinburgh where you can thrive as an Investment Operations Analyst. With a strong emphasis on flexibility through a hybrid work model, employees benefit from a supportive culture that prioritises operational excellence and collaboration with diverse stakeholders. Additionally, the company provides comprehensive benefits, including a competitive salary, bonuses, and generous leave, ensuring that team members are well-rewarded for their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis Response Manager in Edinburgh
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like Phoenix Group can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like Phoenix Group; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like Phoenix Group.
We think you need these skills to ace Crisis Response Manager in Edinburgh
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at Phoenix Group and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research Phoenix Group's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at Phoenix Group
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
