Creative Services Account Manager in Edinburgh

If you’re someone who enjoys solving complex problems and building strong partnerships, Standard Life could be the place for you. We’re looking for a Creative Services Account Manager to join our Group Brand & Marketing team, supporting the delivery of high‑quality creative work across the business.

In this role, you’ll act as a trusted partner to internal stakeholders, leading the end‑to‑end delivery of creative briefs, ensuring work is well planned, on brand, and delivered to agreed service levels.

Job Type: FTC - 12 months

Location: Edinburgh / London (Hybrid – 2 days a week min)

Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Salary and benefits: Up to £50,000-£55,000 DOE plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

The role: As a Creative Services Account Manager, you’ll lead the day‑to‑day management of creative briefs from internal clients across the business. You’ll be responsible for ensuring work is clearly scoped, prioritised thoughtfully, and delivered to a high standard - balancing stakeholder expectations, creative quality, timelines, and risk.

Working closely with marketing stakeholders, creative teams, and external agency partners, you’ll play a key role in shaping high‑quality briefs, improving ways of working, and supporting the continued transformation of Creative Services.

This role is ideal for someone with strong account and project management experience, who enjoys managing multiple workstreams, bringing clarity and structure to complex requirements, and enabling teams to deliver their best work in a considered and sustainable way.

What are we looking for?

• Proven experience managing creative or marketing projects end‑to‑end. This could be gained in an in‑house creative team, agency environment, or a similar delivery‑focused role.
• Strong internal client or stakeholder management experience. You’re comfortable acting as a trusted point of contact, setting expectations, and guiding stakeholders through structured processes.
• A clear understanding of the creative process from brief development through to production and delivery, with the ability to translate business objectives into practical creative briefs.
• Excellent organisational and prioritisation skills. Demonstrable experience managing multiple concurrent briefs or projects, balancing competing deadlines, quality standards, and stakeholder expectations in a high‑volume environment.
• Confidence working within brand, governance, or quality frameworks. Demonstrable experience operating within strict brand, governance, or quality frameworks, with an understanding of risk, compliance, and approval processes. Experience in regulated industries (e.g. financial services) is highly desirable.

We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out.