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- Tasks: Handle customer queries via phone, post, and email to ensure top-notch service.
- Company: Join Phoenix Group, the UK's largest long-term savings and retirement business.
- Benefits: Enjoy £24,200 salary, bonuses, private medical cover, 38 days leave, and more!
- Why this job: Be part of a FTSE 100 company making a real impact on sustainability and customer care.
- Qualifications: No experience needed; just bring your passion for customer service and strong communication skills.
- Other info: Flexible working options available; we welcome applicants from all backgrounds.
We have an incredible opportunity to join us here at Phoenix Group as a Customer Operations Representative to join our Customer Operations team.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Job Type: Permanent.
Location: This role is based at our Norwich office and is office based.
Flexible working: This is a full-time role. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: Wednesday 11th June
Salary and benefits: £24,200 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We're the UK's largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.
The role: You will be tasked with handling customer queries via phone, post, and email to ensure the best experience for our customers. You will be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances.
You can expect to build valuable customer relationships by developing a solid understanding of customer and intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or escalate any issues.
What are we looking for?
- Excellent communication skills with strong attention to detail and ability to multitask.
- You will be process-driven and possess a keen eye for detail.
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
- Computer literacy and willingness to learn new systems and technologies.
- No requirement for any contact centre or financial services experience as full and ongoing training will be provided.
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Customer Operations Representative employer: Phoenix Group
Contact Detail:
Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Representative
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Phoenix Group's commitment to customer service and their mission can help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills. Since the role involves handling customer queries via various channels, being able to articulate your thoughts clearly and effectively will be crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or provided exceptional customer service. This will show your potential employer that you can handle the challenges of the role.
✨Tip Number 4
Be prepared to discuss your adaptability. The job requires multitasking and learning new systems, so share instances where you've quickly adapted to new environments or technologies. This will highlight your readiness for the dynamic nature of the role.
We think you need these skills to ace Customer Operations Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Operations Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your commitment to delivering excellent experiences. Mention specific examples of how you've gone above and beyond for customers in the past, and explain why you want to work for Phoenix Group.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Phoenix Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with what Phoenix Group values in their Customer Operations team.
✨Demonstrate Strong Communication Skills
Since the role involves handling customer queries via various channels, practice clear and concise communication. During the interview, articulate your thoughts well and listen actively to the questions being asked.
✨Highlight Your Attention to Detail
Given the importance of accuracy in resolving customer queries, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness made a difference.
✨Be Ready to Discuss Problem-Solving
Prepare to talk about how you approach challenges and resolve issues. Think of examples where you identified a problem and took action to correct it, as this will showcase your proactive nature and ability to adapt.
