At a Glance
- Tasks: Build relationships, oversee operations, and drive customer outcomes in a dynamic environment.
- Company: Join Standard Life, a leader in financial services with a collaborative culture.
- Benefits: Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
- Other info: Embrace diversity and flexibility; we welcome applicants from all backgrounds.
- Why this job: Make a real impact while developing your skills in a fast-paced, supportive team.
- Qualifications: Strong communication skills and experience in operational oversight or stakeholder management.
The predicted salary is between 35000 - 42000 £ per year.
If you’re someone who thrives on building strong relationships, solving complex operational challenges, overseeing change and driving the right customer outcomes, Standard Life could be the place for you. We’re looking for a Senior Oversight Analyst to join our Aviva Relationship & Oversight team in supporting one of Standard Life’s key partnerships.
Job Type: Fixed term contract 6 Months
Location: Hybrid, (Birmingham, Edinburgh, Telford) and occasional travel to client offices
Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 17/09/2026
Salary and benefits: £35,000 - £42,000 plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
The role: This is a fast-paced role where no two days are the same. Balancing operational oversight, stakeholder management, governance and continuous improvement activity across both internal and outsourced service providers. You’ll play a key role in ensuring excellent customer outcomes are delivered through effective oversight of our outsourcing partners, whilst building strong collaborative relationships with both Aviva and our Outsourced Service Provider (OSP). Working within a small and supportive team, you’ll have the opportunity to influence, challenge, problem solve and make a real impact across operational delivery, change and governance activity.
Key Responsibilities:
- Build and maintain strong, collaborative relationships with key stakeholders across Standard Life, Aviva and outsourced service providers to support effective delivery and customer outcomes.
- Provide operational and governance oversight across outsourced services, ensuring activity is delivered in line with contractual obligations, risk appetite and customer expectations.
- Analyse service performance, operational trends, incidents and customer impacts to identify risks, drive improvements and support informed decision making.
- Lead and contribute to governance forums, preparing clear and concise insight, actions and updates for senior stakeholders.
- Proactively manage and coordinate multiple priorities across BAU activity, change initiatives, incidents and strategic deliverables within a fast-paced environment.
- Lead and support the resolution of operational issues and escalations through effective problem solving, collaboration and stakeholder engagement.
- Influence and challenge constructively to drive positive outcomes, continuous improvement and effective accountability across internal and external partners.
- Work collaboratively within a small, dynamic team environment, demonstrating flexibility and adaptability to support wider team priorities when required.
- Support oversight of change initiatives and programmes across people, process and technology, ensuring contractual commitments, service impacts, risks and customer outcomes are understood, managed and delivered effectively.
What are we looking for?
- Strong communication and relationship management skills, with proven ability to build credibility, influence stakeholders and work collaboratively across internal teams, clients and outsourced service providers.
- Experience leading governance forums, with proven ability to influence, challenge and drive progress constructively, balancing effective delivery oversight with positive stakeholder relationships.
- Strong analytical capability, with proven experience to interpret operational performance data, identify emerging risks or early warning indicators and support proactive operational and customer outcomes.
- Comfortable operating within a fast-paced and evolving environment where priorities can shift and adaptability is important along with a collaborative mindset and team-focused approach, with willingness to support colleagues and wider team objectives within a small dynamic team.
- Experience of working across complex operational, technology or change environments would be advantageous, with the ability to understand contractual obligations, service impacts, risks and customer outcomes.
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out and due to high volumes of applications we may close the role sooner than the closing date.
Find out more about working at Standard Life.
Senior Outsourcing Analyst - Fixed term 6 months in Birmingham employer: Phoenix Group
Standard Life is an exceptional employer, offering a dynamic work environment in London, Edinburgh, Telford, or Birmingham, with flexible working arrangements that prioritise your needs. With a competitive salary and comprehensive benefits package, including generous annual leave, private medical cover, and opportunities for career development, we foster a culture of curiosity and accountability, empowering you to thrive while making a meaningful impact in the retirement sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Outsourcing Analyst - Fixed term 6 months in Birmingham
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Phoenix Group. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Phoenix Group.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Phoenix Group.
We think you need these skills to ace Senior Outsourcing Analyst - Fixed term 6 months in Birmingham
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Phoenix Group and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Phoenix Group
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Phoenix Group will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Phoenix Group.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Phoenix Group.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Phoenix Group. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
