At a Glance
- Tasks: Oversee and coordinate Data Subject Access Requests while ensuring compliance with GDPR.
- Company: Join Standard Life, a leading retirement specialist with over 200 years of experience.
- Benefits: Up to £32,000 salary, private medical cover, 38 days leave, and flexible working options.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact on customer experiences in a supportive and dynamic environment.
- Qualifications: Broad knowledge of financial services and strong organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
Job Type: 6 Month Fixed Term
Location and flexible working: Edinburgh or Birmingham. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Salary: Up to £32,000 dependent upon experience plus an indicative bonus range of 8% to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more.
Closing Date: 14th September
Who are we? We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
The role: Within our Customer Services function we are focused on making sure our customers, through our external partners are at the heart of everything we do, ensuring we are operationally efficient and show integrity with every decision we take. As a department we care, take personal responsibility, and try to do the right thing at all times.
You will use your administrative skills to oversee and coordinate Data Subject Access Requests (DSARs), ensuring requests are identified, escalated and supported through to completion, while maintaining regulatory compliance, managing stakeholder engagement and supporting delivery within GDPR timeframes. From an oversight and governance perspective, you will ensure the business can respond to DSARs effectively rather than fulfil them directly.
What We’re Looking For:
- Broad knowledge of financial services, particularly Life and Pensions and an understanding of business operations
- Ability to apply appropriate processes and controls to ensure activity completed on time and to agreed standards
- Excellent organisational and analytical skills, including prioritisation, decision making, and appropriate escalation
- Effective management of stakeholders on impact timescales and customer outcomes
- Ideally have General Understanding of GDPR Act and Data Subject Rights
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out.
Customer Oversight Administrator in Birmingham employer: Phoenix Group
Standard Life is an exceptional employer, offering a dynamic work environment in London, Edinburgh, Telford, or Birmingham, with flexible working arrangements that prioritise your needs. With a competitive salary and comprehensive benefits package, including generous annual leave, private medical cover, and opportunities for career development, we foster a culture of curiosity and accountability, empowering you to thrive while making a meaningful impact in the retirement sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Oversight Administrator in Birmingham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Phoenix Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Phoenix Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Oversight Administrator in Birmingham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Phoenix Group.
How to prepare for a job interview at Phoenix Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Phoenix Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Phoenix Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
