IT Service Analyst

IT Service Analyst

Runcorn Full-Time 30000 - 42000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage IT service costs, vendor contracts, and mobile device processes.
  • Company: PHOENIX Medical Supplies delivers innovative healthcare solutions across the UK.
  • Benefits: Enjoy competitive salary, health cash plan, flexible pay access, and high street discounts.
  • Why this job: Join a dynamic team improving healthcare delivery with a focus on innovation and efficiency.
  • Qualifications: Strong financial management skills and advanced Excel proficiency required.
  • Other info: Full-time, permanent role with opportunities for accredited training and career growth.

The predicted salary is between 30000 - 42000 Β£ per year.

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Location: Runcorn (with occasional customer and business site visits)

Salary: Competitive (based on experience)

Working Pattern: Full-time, Permanent

About the Company:

At PHOENIX Medical Supplies, our IT Service Delivery team ensures that all technology services are cost-effective, compliant, and efficiently managed. Supporting all Phoenix UK businesses, the team is vital in delivering financial clarity, robust vendor management, and secure mobile device lifecycle operations. With a commitment to innovation, accuracy, and lean processes, we work cross-functionally to improve how IT supports healthcare delivery across the UK.

About the Role:

The IT Service Analyst will monitor and manage the full cost lifecycle of UK IT services, including vendor billing and contract oversight, while supporting the full contract lifecycle and ensuring financial and service-level compliance across all vendor engagements.

Responsibilities:

  • Monitor and manage the full cost lifecycle of UK IT services, including vendor billing and contract oversight.
  • Administer mobile device lifecycle processes: procurement, billing, usage monitoring, and secure deployment.
  • Support the full contract lifecycle, including onboarding, renewals, terminations, and ensuring financial and service-level compliance across all vendor engagements including conducting contract and invoice audits to ensure accuracy and eliminate redundant services.
  • Analyse financial data and support IT budget planning and cost reporting.
  • Maintain accurate records using CMDB and ITSM tools; produce reports using Microsoft 365 and Excel.
  • Support IT service catalogue and asset management, driving efficiency through continuous improvement.

Qualifications:

  • Strong financial and vendor management experience, particularly with IT contracts and cost reconciliation.
  • Advanced Excel and data analysis skills; attention to detail with a high level of numerical accuracy.
  • Experience of process documentation using tools such as JIRA, Confluence, CMDB, and ITSM tools is desirable.
  • Familiarity with Microsoft Power Apps or automation tools is an advantage.
  • Effective communicator, able to liaise with internal teams and third-party vendors.
  • Organised, independent, and process-driven with a focus on lean practices.
  • ITIL Foundation certification or experience working within ITIL-aligned environments is desirable.
  • NVQ-level qualifications in Finance or Business Administration is desirable.

Required Skills:

  • Strong financial and vendor management experience.
  • Advanced Excel and data analysis skills.
  • Experience with process documentation tools.
  • Organisational and independent working skills.

Preferred Skills:

  • Familiarity with Microsoft Power Apps or automation tools.
  • NVQ-level qualifications in Finance or Business Administration.

Pay range and compensation package:

  • 22 days (pro rata) annual leave plus bank holidays, increasing with length of service.
  • Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions).
  • iTrent Financial Wellbeing – an app to help manage and access your pay flexibly.
  • High street discounts and offers.
  • Employee Assistance Programme (EAP).
  • Contributory Pension Scheme.
  • Fully funded accredited training programmes through the Apprenticeship Scheme.

Equal Opportunity Statement:

PHOENIX Medical Supplies is committed to diversity and inclusivity in the workplace.

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    Pharmaceutical Manufacturing and Retail Pharmacies

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IT Service Analyst employer: PHOENIX group - Integrated Healthcare Provider

PHOENIX Medical Supplies is an exceptional employer, offering a dynamic work environment in Runcorn where innovation and efficiency are at the forefront of our IT Service Delivery team. Employees benefit from competitive salaries, comprehensive training programmes, and a strong focus on personal and professional growth, all while contributing to meaningful healthcare solutions across the UK. With a commitment to diversity and inclusivity, we ensure that every team member feels valued and supported in their career journey.
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Contact Detail:

PHOENIX group - Integrated Healthcare Provider Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land IT Service Analyst

✨Tip Number 1

Familiarise yourself with the ITIL framework, as it's highly desirable for this role. Understanding ITIL principles will help you demonstrate your ability to work within ITIL-aligned environments, which is a key aspect of the job.

✨Tip Number 2

Brush up on your Excel skills, especially advanced functions and data analysis techniques. Being able to showcase your proficiency in Excel during discussions can set you apart from other candidates.

✨Tip Number 3

Network with professionals in the healthcare IT sector. Engaging with others in the field can provide insights into the company culture at PHOENIX and may even lead to referrals, increasing your chances of landing an interview.

✨Tip Number 4

Prepare to discuss your experience with vendor management and contract oversight. Be ready to share specific examples of how you've successfully managed vendor relationships and ensured compliance in previous roles.

We think you need these skills to ace IT Service Analyst

Financial Management
Vendor Management
Advanced Excel Skills
Data Analysis
Attention to Detail
Process Documentation
ITIL Foundation Certification
Organisational Skills
Independent Working
Experience with ITSM Tools
Familiarity with Microsoft Power Apps
Contract Oversight
Cost Reconciliation
Effective Communication

Some tips for your application 🫑

Tailor Your CV: Make sure your CV highlights your financial and vendor management experience, particularly with IT contracts. Use specific examples that demonstrate your advanced Excel and data analysis skills.

Craft a Strong Cover Letter: In your cover letter, express your understanding of the role and how your skills align with the responsibilities listed. Mention your familiarity with process documentation tools like JIRA and your commitment to lean practices.

Showcase Relevant Experience: When detailing your work history, focus on roles where you managed vendor relationships or financial data. Highlight any experience with ITIL-aligned environments or relevant certifications.

Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your documents are clear, concise, and free from typos, as attention to detail is crucial for this role.

How to prepare for a job interview at PHOENIX group - Integrated Healthcare Provider

✨Showcase Your Financial Acumen

Since the role requires strong financial and vendor management experience, be prepared to discuss your previous experiences in managing budgets, vendor contracts, and cost reconciliation. Use specific examples to demonstrate your expertise.

✨Demonstrate Data Analysis Skills

Advanced Excel skills are crucial for this position. Bring up any relevant projects where you used Excel for data analysis or reporting. If possible, mention any experience with tools like JIRA or Confluence to highlight your process documentation abilities.

✨Communicate Effectively

As an IT Service Analyst, you'll need to liaise with various teams and vendors. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you've successfully communicated complex information in past roles.

✨Emphasise Organisational Skills

The job requires being organised and independent. Share examples of how you've managed multiple tasks or projects simultaneously, ensuring that you met deadlines and maintained high-quality work. This will show your potential employer that you can handle the responsibilities of the role.

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