Core Technology Support

Core Technology Support

Runcorn Full-Time 30000 - 42000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide expert support for pharmacy systems and IT hardware, ensuring smooth operations.
  • Company: Join PHOENIX group, a leading integrated healthcare provider in the UK.
  • Benefits: Enjoy competitive salary, health cash plan, high street discounts, and funded training programmes.
  • Why this job: Be part of a dynamic team focused on innovation and service excellence in healthcare technology.
  • Qualifications: Degree or HND in IT/Computer Science or significant relevant experience required.
  • Other info: Flexible working options available; commitment to diversity and inclusivity.

The predicted salary is between 30000 - 42000 ÂŁ per year.

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Location: Runcorn (with required site visits)

Salary: Competitive (based on experience)

Working Pattern: Full-time, Permanent

About the Company:

At PHOENIX Medical Supplies, our Core Technology Support team plays a crucial role in ensuring the stability, performance, and resilience of the IT systems that support our UK businesses—including Rowlands Pharmacy, NuCare, Numark, and more. Reporting to the IT Service Operations Manager this team provides expert support across a wide range of hardware and software systems, driving reliability and compliance while contributing to projects, upgrades, and innovation. We are focused on service excellence, proactive issue resolution, and continuous improvement across all of our IT services.

About the Role:

Act as Subject Matter Expert (SME) for pharmacy systems including PMR and EPOS applications, NHS systems, and internally developed tools.

Responsibilities:

  • Provide 2nd/3rd line technical support across a broad hardware estate, including desktops, tablets, printers, servers, and network devices.
  • Ensure timely incident and problem resolution, proactively identifying and resolving underlying issues.
  • Support IT projects, including deployments, upgrades, and hardware/application rollouts.
  • Maintain system integrity through routine backups, patching, and documentation in tools like JIRA and Confluence.
  • Participate in major incident response and provide onsite support during critical activities or planned change.
  • Provide Saturday morning cover on occasion when 1st Line Support is unavailable.

Qualifications:

  • Educated to relevant Degree or HND in IT/Computer Science or significant IT experience in the relevant areas.

Required Skills:

  • Strong technical background in supporting Microsoft platforms, workplace hardware, and networking (including SDWAN).
  • Experience with pharmacy applications (e.g., ProScript Connect, MultePOS) and Microsoft Intune/Entra administration.
  • Knowledge of mobile and desktop device management, printer hardware, and IP telephony (BT CloudWork).
  • ITIL Foundation V4 certified with hands-on experience supporting business-critical systems.
  • A collaborative mindset, comfortable working across IT teams, vendors, and business users.

Preferred Skills:

  • Familiarity with Atlassian & ITSM tools (JIRA, Confluence, ServiceNOW), procurement systems, or scripting (e.g. PowerShell) is desirable.

Pay range and compensation package:

22 days (pro rata) annual leave plus bank holidays, increasing with length of service

Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)

iTrent Financial Wellbeing – an app to help manage and access your pay flexibly

High street discounts and offers

Employee Assistance Programme (EAP)

Contributory Pension Scheme

Fully funded accredited training programmes through the Apprenticeship Scheme

Equal Opportunity Statement:

We are committed to diversity and inclusivity.

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Information Technology

  • Industries

    Pharmaceutical Manufacturing and Retail Pharmacies

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Core Technology Support employer: PHOENIX group - Integrated Healthcare Provider

PHOENIX group is an exceptional employer, offering a dynamic work environment in Runcorn where the Core Technology Support team plays a vital role in enhancing IT systems for our healthcare services. With a strong focus on employee growth through fully funded training programmes and a commitment to diversity and inclusivity, we provide competitive benefits including a health cash plan, flexible pay management, and generous annual leave that increases with service. Join us to be part of a collaborative culture that values innovation and proactive problem-solving in the healthcare sector.
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Contact Detail:

PHOENIX group - Integrated Healthcare Provider Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Core Technology Support

✨Tip Number 1

Familiarise yourself with the specific pharmacy systems mentioned in the job description, such as PMR and EPOS applications. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.

✨Tip Number 2

Network with current or former employees of PHOENIX group on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.

✨Tip Number 3

Brush up on your ITIL Foundation V4 principles, as this certification is a requirement for the role. Being able to discuss how you've applied these principles in past experiences will set you apart from other candidates.

✨Tip Number 4

Prepare to discuss your experience with collaboration tools like JIRA and Confluence. Highlighting your familiarity with these tools will show that you're ready to hit the ground running and contribute effectively to the team.

We think you need these skills to ace Core Technology Support

Technical Support Expertise
Microsoft Platform Proficiency
Hardware Troubleshooting
Networking Knowledge (including SDWAN)
Experience with Pharmacy Applications (e.g., ProScript Connect, MultePOS)
Microsoft Intune/Entra Administration
Mobile and Desktop Device Management
Printer Hardware Knowledge
IP Telephony Experience (BT CloudWork)
ITIL Foundation V4 Certification
Incident and Problem Resolution Skills
Documentation Skills (JIRA, Confluence)
Collaboration and Teamwork
Proactive Issue Identification and Resolution
Project Support Experience

Some tips for your application 🫡

Understand the Role: Read through the job description carefully to understand the responsibilities and required skills for the Core Technology Support role. Tailor your application to highlight your relevant experience and how it aligns with the company's needs.

Highlight Relevant Experience: When writing your CV and cover letter, focus on your technical background, especially in supporting Microsoft platforms and pharmacy applications. Provide specific examples of past experiences that demonstrate your ability to provide 2nd/3rd line support and manage IT projects.

Showcase Your Skills: Make sure to mention any certifications you hold, such as ITIL Foundation V4, and your familiarity with tools like JIRA and Confluence. This will help you stand out as a candidate who is well-prepared for the role.

Craft a Strong Cover Letter: Use your cover letter to express your enthusiasm for the position and the company. Explain why you are a good fit for the Core Technology Support team and how your collaborative mindset can contribute to their service excellence goals.

How to prepare for a job interview at PHOENIX group - Integrated Healthcare Provider

✨Know Your Technical Stuff

Make sure you brush up on your knowledge of pharmacy systems like PMR and EPOS applications, as well as Microsoft platforms. Be ready to discuss your experience with hardware and software support, especially in a healthcare context.

✨Showcase Problem-Solving Skills

Prepare examples of how you've proactively identified and resolved technical issues in the past. Highlight your experience with incident resolution and how you maintain system integrity through backups and documentation.

✨Familiarise Yourself with Tools

Get comfortable with tools mentioned in the job description, such as JIRA, Confluence, and ITSM tools. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.

✨Demonstrate Team Collaboration

Since the role requires working across IT teams and with business users, be prepared to talk about your collaborative mindset. Share examples of how you've successfully worked with others to achieve common goals in previous roles.

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