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- Tasks: Manage and resolve high-impact IT incidents to keep the business running smoothly.
- Company: Leading financial services provider in the UK with a focus on innovation.
- Benefits: Competitive salary, comprehensive benefits, and flexible working arrangements.
- Why this job: Join a dynamic team and make a real difference in IT service operations.
- Qualifications: Experience in incident management and strong communication skills required.
- Other info: Hybrid role based in Birmingham with great career growth potential.
The predicted salary is between 60000 - 75000 £ per year.
A leading financial services provider in the UK seeks x2 Major Incident Managers for its IT Service Operations team. This hybrid role, based in Birmingham, involves managing and resolving high-impact IT incidents to minimize business disruptions.
The ideal candidates will have:
- Significant experience in incident management
- Excellent stakeholder communication skills
- Proficiency in ServiceNow
The position offers a competitive salary of £60,000 to £75,000 along with a comprehensive benefits package and a commitment to flexible working arrangements.
Senior Major Incident Manager | IT Crisis Lead (Hybrid) in Birmingham employer: Phoenix Group Holdings
Contact Detail:
Phoenix Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Incident Manager | IT Crisis Lead (Hybrid) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service operations field. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research common questions for Major Incident Managers and practice your responses. We can’t stress enough how important it is to showcase your experience in incident management and your communication skills during the interview.
✨Tip Number 3
Show off your ServiceNow skills! If you’ve got experience with this tool, make sure to highlight it in conversations and interviews. We want to see you confidently discussing how you’ve used it to manage incidents effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications and updates from us!
We think you need these skills to ace Senior Major Incident Manager | IT Crisis Lead (Hybrid) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in incident management and showcases your skills in stakeholder communication. We want to see how your background aligns with the role, so don’t be shy about tailoring it specifically for us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Major Incident Manager role. Share specific examples of how you've successfully managed high-impact IT incidents in the past.
Showcase Your ServiceNow Skills: Since proficiency in ServiceNow is key for this role, make sure to highlight any relevant experience you have with the platform. We love seeing candidates who can hit the ground running, so let us know what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Phoenix Group Holdings
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge, especially around high-impact IT incidents. Be ready to discuss specific examples from your past experiences where you've successfully managed crises and minimised disruptions.
✨Show Off Your Stakeholder Communication Skills
Prepare to demonstrate how you've effectively communicated with stakeholders during incidents. Think of scenarios where your communication made a difference and be ready to share those stories.
✨Get Familiar with ServiceNow
Since proficiency in ServiceNow is key for this role, make sure you can talk about your experience with the platform. If you’ve used it to manage incidents or improve processes, have those examples at the ready.
✨Embrace the Hybrid Work Model
As this role is hybrid, be prepared to discuss how you manage your time and productivity in both remote and office settings. Share any strategies you use to stay connected with your team and ensure smooth operations.
