As Senior Administrator, you will lead and coordinate the administrative and business support functions within Ophelia House, ensuring that financial, admissions, occupancy, reporting, data management and reception processes are delivered accurately, efficiently and in line with organisational policies and procedures.
You will play a key role in supporting the smooth day-to-day operation of the service, maintaining robust systems and processes, and ensuring that information is managed securely and effectively. You will provide supervision and support to administrative staff and will work collaboratively with colleagues across Phoenix Futures to support service delivery and organisational objectives.
About You
To join us as the Senior Administrator at Ophelia House, you will need:
Previous experience of office administration, preferably within the health and social care sector
Strong numeric skills with the ability to manage financial processes such as managing funding of placements, banking of payments, personal allowances and petty cash.
Confident in the analysis of data for monitoring and evaluation purposes
Experience of working as part of a team and supporting your colleagues. Experience of line managing others is desirable although not essential.
Proficient in the use of Microsoft Outlook and Microsoft Word and familiar with relevant database management systems
Experience of being an excellent communicator and able to support growth of professional relationships
Experience of working with people who use drugs and/or alcohol or another comparable field is desirable although not essential
We encourage and welcome applications from people of all backgrounds and believe it is important to be inclusive of those with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Your Rewards
Starting salary of £26,298 plus £2,000 Market Supplement, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £28,000 (inc. £2,000 Market Supplement)
25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
Clinical Supervision
Brand new refurbished service with staff changing rooms and shower.
Free Car parking
Benefits including season ticket loan, pension scheme and life assurance
Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
Continuous training and career development via PXL our dedicated learning management system
Access to a 24/7 Employee Assistance programme including telephone and online access
A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.
We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.
We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.
This role will be working in a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).[1]
[1] Using protected characteristics in recruitment: Recruitment: hiring someone - Acas
Proud member of the Disability Confident employer scheme
Senior Administrator
- Company: Phoenix Futures
- Salary: from £26,298 a year
- Hours: Full-time
- Location: OX5 1PB
- Working pattern: On-site
- Job type: Permanent
- Posting date: 11 Nov 2026
- Closing date: 27 Nov 2026
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
Senior Administrator in Yarnton employer: Phoenix Futures
Phoenix Futures is an exceptional employer, offering a supportive and inclusive work environment in Swadlincote, where you can make a real difference in the lives of individuals affected by drug and alcohol dependency. With a strong focus on employee growth through continuous training and development, alongside generous benefits such as 25 days of annual leave and access to a 24/7 Employee Assistance programme, we empower our staff to thrive both personally and professionally. Join our passionate team and contribute to meaningful change while enjoying a rewarding career in the community.
