At a Glance
- Tasks: Provide essential admin support in a therapeutic community for women.
- Company: Join Phoenix Futures, a leading charity in drug and alcohol treatment.
- Benefits: Competitive salary, generous leave, training opportunities, and wellbeing support.
- Other info: Inclusive environment welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in women's lives while developing your career.
- Qualifications: Good numeracy and literacy skills, proficient in Microsoft Office, and strong customer service.
The predicted salary is between 28298 - 28298 € per year.
We have an exciting and rewarding opportunity to join the Phoenix Futures team as an Administrator at our new and innovative Trauma Responsive Women’s Therapeutic Community Residential Service, Ophelia House, Yarnton.
The Role
- To provide administrative support within a specified residential service.
- To provide secretarial and other support to the managers and other members of the total staff team.
- To provide support and information for new admissions, processing all new referrals on the recording system.
- To respond to enquiries for residential services within specified response times and in line with Phoenix Futures procedures.
- To support customer relationship management through the coordination of referring professionals, in accordance with published guidance and procedures.
- To provide administrative support to the admissions process, securing third party reports and updating records and databases as required.
- To complete comprehensive assessments for any potential new resident.
About You
- To have a good standard of numeracy and literacy.
- To be proficient in the use of Microsoft Outlook, Microsoft Word, and Microsoft Excel.
- To have experience of using financial database and/or other database management systems.
- To have experience of working on your own initiative and managing your time and workload effectively.
- To have the ability to meet agreed objectives, targets, and deadlines.
- To have good and effective customer service skills.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity. So, if you’re seeking your next challenge as an Administrator, please get in touch or apply today.
Your Rewards
- Set salary point of £28,298 per annum (including £2,000 geographical supplement).
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days).
- Clinical Supervision.
- Newly refurbished service.
- Free Car parking.
- Benefits including season ticket loan, pension scheme and life assurance.
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
- Continuous training and career development via PXL our dedicated learning management system.
- Access to a 24/7 Employee Assistance programme including telephone and online access.
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. This role will be working in a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).
Administrator in Yarnton employer: Phoenix Futures
Phoenix Futures is an exceptional employer, offering a supportive and inclusive work environment at our innovative Trauma Responsive Women’s Therapeutic Community Residential Service in Yarnton. With a commitment to employee growth through continuous training and development, alongside generous benefits such as 25 days of annual leave and a dedicated Employee Assistance programme, we empower our staff to thrive while making a meaningful impact on the lives of those we support. Join our collaborative team and be part of a rewarding journey that transforms lives for the better.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Yarnton
✨Tip Number 1
Get to know the company! Research Phoenix Futures and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you stand out when you apply through our website.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Administrator in Yarnton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your experience with Microsoft Office and any relevant administrative tasks you've handled before. We want to see how you fit into our team!
Show Off Your Skills:Don’t forget to mention your customer service skills and your ability to manage your time effectively. We’re looking for someone who can juggle multiple tasks while keeping everything organised, so let us know how you’ve done this in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Early!:Since we assess applications as they come in, don’t wait too long to submit yours. The sooner you apply through our website, the better your chances of being considered. We can’t wait to hear from you!
How to prepare for a job interview at Phoenix Futures
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator role at Phoenix Futures. Familiarise yourself with their mission and values, especially how they support women in recovery. This will help you tailor your answers to show that you're a great fit for their team.
✨Showcase Your Skills
Be ready to discuss your proficiency in Microsoft Outlook, Word, and Excel. Prepare examples of how you've used these tools in previous roles, particularly in managing databases or handling administrative tasks. Highlight any experience you have with financial databases as well, as this is crucial for the position.
✨Demonstrate Your Customer Service Skills
Since the role involves responding to enquiries and supporting customer relationship management, think of specific instances where you've provided excellent customer service. Be prepared to explain how you handle difficult situations and ensure that clients feel valued and supported.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the Administrator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
