Service Manager in Norwich

Service Manager

We have an exciting and rewarding opportunity to join the Phoenix Futures team at HMP Norwich. Phoenix Futures is looking to recruit a Service Manager to lead our specialist psychosocial substance use service.

Service Area: Norfolk & Suffolk Services
Town: Norwich
Status: Full-time
Contract Type: Permanent
Total Salary Pro-Rata: £30,500
Closing Date: 27/07/2025
Vacancy Reference Number: 3884

A passionate and skilled team provide tailored interventions to service users who are located within the challenging prison environment. This service is one of many prison-based services across England, therefore the new Service Manager will be able to share best practice and access support from our services within Phoenix Futures.

The role

– This role ensures the efficient delivery of a comprehensive prison service with emphasis on risk management and supporting continuity of care as prisoners are released to the community.
– You will manage a multi-disciplinary team of Team Managers, Administrators, Substance Use Practitioners, and Family Workers, providing support and leadership in all areas of delivery.
– You will ensure that service delivery is in line with recommended professional good practice and Phoenix Futures processes, policies, and practices and that the reasonable expectations of service users, commissioners, and other stakeholders are met.
– You will maintain a recovery-oriented approach to all undertakings and a demonstrable commitment to continued professional learning & development.

About you

– Experience of delivering high quality services in association with partner agencies in the Prison or substance misuse sector.
– An understanding of the complex issues presented by men in custody.
– A desire to work in collaboration with healthcare and the prison service whilst adhering to security requirements.
– A passion for nurturing and developing your staff.
– The ability to contribute to the creative development of our treatment and recovery approach to meet the needs of our service users, our commissioners, and stakeholders.

Your rewards

– Starting salary of £30,500, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase of up to £36,000.
– 25 days annual leave, plus Bank Holidays (increasing each year to a maximum of 30 days).
– Benefits including season ticket loan, pension scheme and life assurance.
– Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
– Continuous training and career development via PXL our dedicated learning management system.
– Access to a 24/7 Employee Assistance programme including telephone and online access.
– A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
– Well ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures is a charity with over 50 years experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, and we value our history and use it to inform our future.

We work with local authorities, other charities, and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, and our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, a sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.