At a Glance
- Tasks: Support families in recovery by coordinating care and managing daily operations.
- Company: Join a leading charity with over 50 years of experience in drug and alcohol treatment.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Flexible hours to meet service needs and a commitment to inclusivity.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Strong organisational and communication skills; experience in care settings is a plus.
The predicted salary is between 23668 - 28628 £ per year.
We have a new and exciting job vacancy within the National Specialist Family Service as a Care Coordinator supporting families in their recovery.
Service Area: Sheffield Services
Town: Sheffield
Status: Full-time
Contract Type: Permanent
Total Salary Pro-Rata: £26,298
Closing Date: 21/09/2026
Vacancy Reference Number: 4376
About the Role: We are looking for an organised and compassionate Care Co-ordinator to join our Sheffield Family Service. This is a key role supporting the day-to-day running of a residential service, ensuring residents, their children, and visiting professionals receive a high-quality, well-coordinated service. You will act as a central point of contact within the service, combining administration, coordination, and frontline support.
Hours: 37.5 per week, Fixed-Term Contract
Key Responsibilities:
- Manage the day-to-day administration and smooth running of the service office
- Coordinate and book appointments for residents and external professionals
- Maintain accurate diaries, records, and communication systems
- Act as the first point of contact for residents, visitors, and professionals
- Welcome visitors and complete ID and safeguarding checks
- Support residents with day-to-day needs when they attend the office
- Order and manage medication in line with procedures
- Work collaboratively with colleagues and external agencies
- Ensure accurate record-keeping and information-sharing
- Support the delivery of care in line with organisational policies and safeguarding requirements
About You:
- Highly organised with strong administrative skills
- Able to manage multiple tasks and priorities
- Excellent communication and interpersonal skills
- Confident working both independently and as part of a team
- Knowledge of safeguarding and confidentiality standards
- Experience in a care, residential, or support setting (desirable)
- Competent in Microsoft Office (Outlook, Word) and databases
What We're Looking For:
- A proactive and reliable individual with a strong attention to detail
- Someone who is compassionate, professional, and committed to supporting vulnerable people
- A team player who can also take initiative
Additional Information:
- You must be eligible to work with vulnerable adults and children (appropriate checks will be carried out).
- Flexibility is required to meet the needs of the service.
About Us: Specialist Forensic Community Team is a service delivered by the Phoenix Futures Group in collaboration with NHS. Phoenix Futures is a charity with over 50 years experience and a leading provider of drug and alcohol treatment nationally. We have a passion for recovery and believe in supporting our staff and volunteers to be the best they can. Within Essex specifically, Phoenix Futures has an excellent reputation in supporting and improving outcomes for Individuals with Complex Needs. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves, and we ensure equity of opportunity.
Care Coordinator in London employer: Phoenix Futures
Phoenix Futures is an exceptional employer, offering a supportive and inclusive work environment in Swadlincote, where you can make a real difference in the lives of individuals affected by drug and alcohol dependency. With a strong focus on employee growth through continuous training and development, alongside generous benefits such as 25 days of annual leave and access to a 24/7 Employee Assistance programme, we empower our staff to thrive both personally and professionally. Join our passionate team and contribute to meaningful change while enjoying a rewarding career in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Phoenix Futures.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Phoenix Futures!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Phoenix Futures, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Phoenix Futures or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Care Coordinator in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Phoenix Futures:Before hitting send, make sure to tailor your application specifically to Phoenix Futures! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Phoenix Futures
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
