Team Manager- Pilot Scheme helping those in mental health crisis in A&E in Chelmsford

Are you an experienced mental health or social care professional ready to lead on a new crisis service at the interface of A&E and community care? We are recruiting a Clinically Led Team Manager to support the mobilisation of a brand-new pilot in North Essex. The service will provide targeted support to individuals who frequently present to A&E in mental health crisis, following self-harm, suicide attempt or suicidal ideation. This is a leadership role for an experienced mental health or social care professional. You will combine operational management with clinical oversight to ensure safe, evidence-based and trauma-informed crisis interventions.

The Role

• You will be responsible for the day-to-day running of the pilot.
• You will lead a small team to deliver high standards of practice, safe risk management, develop effective pathways between hospital and community teams, and maintain strong alignment with Phoenix Futures values and organisational priorities.
• You will have oversight of data quality, reporting and performance management in order to demonstrate the impact of the pilot to commissioners and wider stakeholders.
• The pilot will focus on Colchester General Hospital A&E department, and the role will be based in our Colchester office, although travel may be required across North Essex to ensure effective service delivery.

This role requires confidence and professional judgement. This is a fixed-term role until 31/03/2028.

About You

You will be a qualified and experienced mental health or social care professional who is confident working with high-risk, complex presentations. You will bring credibility within multi-disciplinary settings and be motivated by the opportunity to shape and lead a new crisis service at the interface between hospital and community care.

To join us as a Team Manager, you will have:

• A recognised professional qualification in mental health or social care (desirable).
• Experience supporting people with complex needs within mental health, social work, substance use, or related services.
• Experience of managing and supporting staff, ideally within a frontline or clinical environment.
• A strong understanding of risk management, safeguarding, and multi-agency working.
• The confidence to make sound professional judgements when working with high-risk presentations.
• The ability to build and maintain effective relationships with partner agencies, including NHS services, adult social care, and treatment providers.
• Experience of monitoring performance and reporting data to managers and commissioners.
• Strong organisational skills, with the ability to balance operational demands with quality and safety.

You will also bring:

• A flexible and innovative approach to service delivery.
• Determination, resilience, and a genuine passion for improving outcomes for people in crisis.
• Excellent communication skills, both written and verbal.
• Confidence using Microsoft Outlook and Word, with familiarity in database or case-management systems.

Your Rewards

• Salary of £28,500 - £31,500 per annum, pro rata. Starting salary will be dependent on whether the successful candidate holds a relevant mental health or social care qualification.
• Opportunity to access yearly salary increments (subject to appraisal), meaning potential salary increase up to £36,000 per annum, pro rata.
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation.
• 25 days annual leave plus Bank Holidays (increasing each year to a maximum of 30 days).
• Benefits include a season ticket loan, pension scheme and life assurance.
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
• Continuous training and career development via PXL, our dedicated learning management system.
• Access to a 24/7 Employee Assistance programme, including telephone and online access.
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years experience and is a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, and we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, with our expertise in psychosocial treatment and support being the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, a sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves, and we ensure equity of opportunity.

Interview Process

We want you to feel comfortable being your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.