At a Glance
- Tasks: Lead a new crisis service, supporting individuals in mental health crises.
- Company: Join Phoenix Futures, a leading charity with over 50 years of experience.
- Benefits: Competitive salary, annual leave, pension scheme, and continuous training.
- Other info: Dynamic role with opportunities for career growth and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Qualified mental health or social care professional with relevant experience.
The predicted salary is between 28500 - 31500 £ per year.
Service Area: Essex Services
Town: Colchester
Status: Full-time
Contract Type: Fixed Term
Total Salary Pro-Rata: £28,500 - £31,500 per annum
Closing Date: 21/06/2026
Vacancy Reference Number: 4250
Are you an experienced mental health or social care professional ready to lead on a new crisis service at the interface of A&E and community care? We are recruiting a Clinically Led Team Manager to support the mobilisation of a brand-new pilot in North Essex. The service will provide targeted support to individuals who frequently present to A&E in mental health crisis, following self-harm, suicide attempt or suicidal ideation. This is a leadership role for an experienced mental health or social care professional. You will combine operational management with clinical oversight to ensure safe, evidence-based and trauma-informed crisis interventions.
The Role
As Team Manager, you will be responsible for the day-to-day running of the pilot. You will lead a small team to deliver high standards of practice, safe risk management, develop effective pathways between hospital and community teams, and maintain strong alignment with Phoenix Futures values and organisational priorities. You will have oversight of data quality, reporting and performance management in order to demonstrate the impact of the pilot to commissioners and wider stakeholders. The pilot will focus on Colchester General Hospital A&E department, and the role will be based in our Colchester office, although travel may be required across North Essex to ensure effective service delivery. This role requires confidence and professional judgement. This is a fixed-term role until 31/03/2028.
About You
You will be a qualified and experienced mental health or social care professional who is confident working with high-risk, complex presentations. You will bring credibility within multi-disciplinary settings and be motivated by the opportunity to shape and lead a new crisis service at the interface between hospital and community care.
To join us as a Team Manager, you will have:
- A recognised professional qualification in mental health or social care (desirable).
- Experience supporting people with complex needs within mental health, social work, substance use, or related services.
- Experience of managing and supporting staff, ideally within a frontline or clinical environment.
- A strong understanding of risk management, safeguarding, and multi-agency working.
- The confidence to make sound professional judgements when working with high-risk presentations.
- The ability to build and maintain effective relationships with partner agencies, including NHS services, adult social care, and treatment providers.
- Experience of monitoring performance and reporting data to managers and commissioners.
- Strong organisational skills, with the ability to balance operational demands with quality and safety.
You will also bring:
- A flexible and innovative approach to service delivery
- Determination, resilience, and a genuine passion for improving outcomes for people in crisis
- Excellent communication skills, both written and verbal
- Confidence using Microsoft Outlook and Word, with familiarity in database or case-management systems
Your Rewards
- Salary of £28,500 - £31,500 per annum, pro rata. Starting salary will be dependent on whether the successful candidate holds a relevant mental health or social care qualification.
- Opportunity to access yearly salary increments (subject to appraisal), meaning potential salary increase up to £36,000 per annum, pro rata.
- Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation.
- 25 days annual leave plus Bank Holidays (increasing each year to a maximum of 30 days).
- Benefits include a season ticket loan, pension scheme and life assurance.
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
- Continuous training and career development via PXL, our dedicated learning management system.
- Access to a 24/7 Employee Assistance programme, including telephone and online access.
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years experience and is a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, and we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, with our expertise in psychosocial treatment and support being the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, a sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves, and we ensure equity of opportunity.
Interview Process
We want you to feel comfortable being your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required. Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
Team Manager in Chelmsford employer: Phoenix Futures
Phoenix Futures is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee wellbeing and professional growth. With competitive salaries, generous annual leave, and continuous training opportunities, you will be empowered to make a meaningful impact in the lives of individuals facing mental health crises in Colchester. Join us in a rewarding role where your expertise will help shape a new crisis service, all while being part of a dedicated team committed to recovery and positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health and social care sectors. Let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the organisation and its values, especially how they align with Phoenix Futures. Think about how your experience fits into their mission and be ready to share specific examples of your leadership and crisis management skills.
✨Tip Number 3
Showcase your passion! When you get the chance to speak with potential employers, let your enthusiasm for improving outcomes for people in crisis shine through. Share stories that highlight your commitment to making a difference in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our incredible team at Phoenix Futures.
We think you need these skills to ace Team Manager in Chelmsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in mental health or social care. We want to see how your skills align with the Team Manager role, so don’t hold back on showcasing your leadership abilities!
Showcase Your Passion:Let your enthusiasm for improving outcomes for people in crisis shine through in your application. We love candidates who are genuinely motivated by the opportunity to make a difference, so share your personal connection to the field!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, as this will help us quickly understand your fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Phoenix Futures
✨Know Your Stuff
Make sure you brush up on your knowledge of mental health and social care practices. Familiarise yourself with the latest evidence-based interventions and trauma-informed care principles, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and supporting staff. Think about specific situations where you demonstrated effective leadership, especially in high-pressure environments, as this role requires confidence and professional judgement.
✨Understand the Role's Impact
Be ready to discuss how you would ensure safe risk management and develop effective pathways between hospital and community teams. Show that you understand the importance of data quality and performance management in demonstrating the pilot's impact to stakeholders.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are essential for this role, consider doing mock interviews with a friend or using video calls to refine your delivery and ensure you come across as confident and engaging.
