At a Glance
- Tasks: Lead a dynamic team to support individuals with complex needs across Essex.
- Company: Join Phoenix Futures, a charity with over 50 years of experience in recovery support.
- Benefits: Enjoy a competitive salary, generous leave, and continuous training opportunities.
- Other info: Inclusive environment welcoming diverse backgrounds and lived experiences.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing staff and understanding complex issues is essential.
The predicted salary is between 30500 - 36000 £ per year.
Are you a dynamic and motivated leader looking for an exciting opportunity to make a real difference? We are seeking a Service Manager to lead a high-performing countywide service supporting individuals with multiple and complex needs across Essex. In this key leadership role, you will oversee day-to-day service delivery, support and develop a skilled team, and work closely with commissioners and partners to deliver high-quality, evidence-based services that empower people to make and sustain positive change.
Salary of £30,500 - £36,000 per annum, pro rata.
We have an exciting opportunity for a dynamic and motivated Service Manager to lead a team to provide high quality services for individuals with multiple and complex needs. This can include mental health difficulties, problematic substance use, learning difficulties or any other need if left unmet is likely to increase the risk of reoffending. The support offered includes signposting, onward referrals, liaison with other professionals, advocating on people’s behalf as well as accompanying people to services.
Responsibilities
- As a Service Manager you will be responsible for the day to day running of a highly performing, County Wide service that makes a tangible difference to the lives of those it works with.
- You will lead a team to develop evidence-based services aimed at empowering people to make and sustain positive change.
- You will have strategic oversight of the service and will liaise directly with the commissioners and partners across Essex to ensure the highest possible standards of services.
About you
- Experience of managing staff.
- An understanding of the complex issues presented by individuals who use the service.
- The ability to build effective working relationships with other professionals (health providers, the police, youth services, mental health & substance use organisations) and to maintain the excellent reputation of Phoenix Futures across Essex and beyond.
- Experience of working with people within a health/criminal justice/substance use or similar field.
- The ability to report performance data and information to managers and commissioners.
- The ability to be innovative and flexible to meet the needs of the service.
- Determined, with a drive to succeed and a willingness to learn.
- Passionate and enthusiastic about making a real difference to the lives of people we support.
- To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems.
- Excellent communication skills, both written and verbal.
So, if you’re seeking your next challenge as a Service Manager, please get in touch or apply today.
Your Rewards
- Starting salary of £30,500 per annum, pro rata, with potential yearly salary increments subject to appraisal, up to £36,000 per annum, pro rata.
- Committed to providing a Real Living Wage through accreditation with the Living Wage Foundation.
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days).
- Benefits including season ticket loan, pension scheme and life assurance.
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
- Continuous training and career development via PXL our dedicated learning management system.
- Access to a 24/7 Employee Assistance programme including telephone and online access.
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
Our managers and leaders are guided by a shared set of qualities that shape how we work with colleagues, partners and the people we support. These are: BRAVE, HONEST, VISIBLE, VISIONARY, NURTURING and COLLABORATIVE. These qualities underpin our approach to inclusive leadership, accountability and compassionate practice across Phoenix Futures and support the development of a value aligned culture.
Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. All details will be provided in advance so that you can feel adequately prepared, and we can support you with reasonable adjustments as required.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
Futures Together Service Manager in Chelmsford employer: Phoenix Futures
Phoenix Futures is an exceptional employer dedicated to making a meaningful impact in the lives of individuals with complex needs across Essex. With a strong commitment to employee growth, we offer continuous training and career development opportunities, alongside a supportive work culture that values inclusivity and collaboration. Our competitive benefits package, including a Real Living Wage, generous annual leave, and a 24/7 Employee Assistance programme, ensures that our team members thrive both personally and professionally while contributing to transformative change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Futures Together Service Manager in Chelmsford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Phoenix Futures.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Phoenix Futures!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Phoenix Futures, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Phoenix Futures or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Futures Together Service Manager in Chelmsford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Phoenix Futures:Before hitting send, make sure to tailor your application specifically to Phoenix Futures! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Phoenix Futures
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
