At a Glance
- Tasks: Provide top-notch customer service via calls and emails in a friendly team.
- Company: Join an industry-leading utility company with a focus on teamwork and inclusivity.
- Benefits: Enjoy 22 days annual leave, pension matching, and private medical insurance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Experience in customer service or retail, with strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Are you currently looking to change your current job and have experience in customer services? Do you have experience in retail? Then we want to hear from you! This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds.
Key Responsibilities:
- Handle inbound and outbound telephone calls, emails, and prepayment faults, delivering efficient and inclusive service in line with ISO 22458 vulnerability awareness principles.
- Ensure all customer interactions meet Phoenix Energy service standards and regulatory response time requirements.
- Respond effectively to reported gas emergencies in accordance with Gas Safety Standards (GSS) and Operational Safety Standards (OSS).
- Accurately collect, record, and validate customer data and incident details, initiating appropriate emergency response protocols whilst maintaining calm, professional demeanour.
- Handle and resolve customer complaints following company procedures. Record complaints accurately and escalate to your team leader when needed.
Essential Experience:
- At least two years experience working within a contact centre dealing with high volume telephone enquiries.
- OR At least three years experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirements AND At least one years administrative experience.
Education:
- Demonstrable written communication skills.
- Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above.
Whats in it for you?
- You will receive 22 days annual leave plus 11 bank holidays (this increases with length of service).
- Enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
- Comprehensive training plan.
- Life assurance whilst employed by the Company.
- Private medical insurance upon meeting qualifying criteria.
- Free staff transport to and from the city centre.
Are you someone who:
- Respects diversity and behaves in an inclusive manner.
- Has a can-do attitude.
- Can evolve and adapt quickly.
- Wants to deliver positive change to the customer and communities that we serve.
- Recognises that we can achieve more through teamwork.
If this sounds like you then we definitely want to hear from you!
A little more about us: We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 256,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.
Skills: Customer Service, Administration, Accurate Data Entry, Complaint Handling
Benefits: Paid Holidays, Parking, Medical Aid / Health Care, Group Life Assurance
Customer Advisor in Newtownabbey employer: Phoenix Energy
Join an industry-leading utility company that values its employees and fosters a supportive work culture. As a Customer Advisor, you'll benefit from comprehensive training, a competitive pension scheme with matching contributions, and generous annual leave, all while working in a diverse team dedicated to delivering exceptional service. With opportunities for personal growth and a commitment to community impact, this role in Greater Belfast offers a rewarding career path in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Phoenix Energy. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience in customer service and retail aligns with the job description. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to handle complaints and work as part of a team. Use specific examples from your past experiences to demonstrate how you've gone the extra mile for customers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service and retail. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills:Since written communication is key for this role, ensure your application is clear and concise. Use proper grammar and spelling, and keep it professional yet friendly – we love a good personality!
Highlight Your Team Spirit:We’re all about teamwork here at StudySmarter, so make sure to mention any experiences where you’ve worked collaboratively. Share examples of how you’ve contributed to a team’s success or helped create a positive environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Phoenix Energy
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to handling complaints and delivering excellent service. Be ready to share specific examples from your past experiences that demonstrate your ability to manage high volumes of customer contact effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s history, values, and recent developments. Understanding their commitment to diversity and teamwork will help you align your answers with what they’re looking for in a candidate.
✨Practice Calmness Under Pressure
Since the role involves responding to emergencies, think about how you would handle stressful situations. Prepare to discuss times when you maintained professionalism and calmness while resolving issues, as this will show your suitability for the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding teamwork and inclusivity.
