At a Glance
- Tasks: Provide top-notch customer service via calls and emails in a friendly team.
- Company: Join an industry-leading utility company with a focus on teamwork and inclusivity.
- Benefits: Enjoy 22 days annual leave, pension matching, and private medical insurance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Experience in customer service or retail, with strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Are you currently looking to change your current job and have experience in customer services? Do you have experience in retail? Then we want to hear from you! This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds.
Key Responsibilities:
- Handle inbound and outbound telephone calls, emails, and prepayment faults, delivering efficient and inclusive service in line with ISO 22458 vulnerability awareness principles.
- Ensure all customer interactions meet Phoenix Energy service standards and regulatory response time requirements.
- Respond effectively to reported gas emergencies in accordance with Gas Safety Standards (GSS) and Operational Safety Standards (OSS).
- Accurately collect, record, and validate customer data and incident details, initiating appropriate emergency response protocols whilst maintaining calm, professional demeanour.
- Handle and resolve customer complaints following company procedures. Record complaints accurately and escalate to your team leader when needed.
Essential Experience:
- At least two years experience working within a contact centre dealing with high volume telephone enquiries.
- OR At least three years experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirements.
- AND At least one years administrative experience.
Education:
- Demonstrable written communication skills.
- Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above.
Whats in it for you?
- You will receive 22 days annual leave plus 11 bank holidays (this increases with length of service).
- Enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
- Comprehensive training plan.
- Life assurance whilst employed by the Company.
- Private medical insurance upon meeting qualifying criteria.
- Free staff transport to and from the city centre.
Are you someone who:
- Respects diversity and behaves in an inclusive manner.
- Has a can-do attitude.
- Can evolve and adapt quickly.
- Wants to deliver positive change to the customer and communities that we serve.
- Recognises that we can achieve more through teamwork.
If this sounds like you then we definitely want to hear from you!
A little more about us:
We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 256,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.
Skills: Customer Service, Administration, Accurate Data Entry, Complaint Handling
Benefits: Paid Holidays, Parking, Medical Aid / Health Care, Group Life Assurance
Customer Advisor in Lisburn employer: Phoenix Energy
Join an industry-leading utility company that values its employees and fosters a supportive work culture. As a Customer Advisor, you'll benefit from comprehensive training, a competitive pension scheme with matching contributions, and generous annual leave, all while working in a diverse team dedicated to delivering exceptional service. With opportunities for personal growth and a commitment to community impact, this role in Greater Belfast offers a rewarding career path in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Phoenix Energy. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience in customer service and retail aligns with the job description. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to handle complaints and work as part of a team. Use specific examples from your past experiences to demonstrate how you've gone the extra mile for customers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Advisor in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in retail or contact centres. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Advisor role and how your background makes you a perfect fit. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves handling calls and emails, make sure your written application reflects your communication skills. Use clear language and check for any typos – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture!
How to prepare for a job interview at Phoenix Energy
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to handling complaints and ensuring customer satisfaction. Be ready to share specific examples from your past experiences that demonstrate your ability to manage high volumes of customer contact effectively.
✨Familiarise Yourself with the Company
Do some research on the company’s history, values, and recent developments. Understanding their commitment to diversity and community service will help you align your answers with their corporate objectives during the interview.
✨Practice Calm Communication
Since the role involves handling emergencies and maintaining a professional demeanour, practice responding to hypothetical scenarios calmly. This will show your potential employer that you can handle pressure while delivering excellent service.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics or how they measure success in customer service. It shows your genuine interest in the role and helps you assess if it’s the right fit for you.
