Training and Compliance Lead in Belfast

This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds.

Key Responsibilities:

• Training Support and Development: Proactively support the Customer Services and Operations Manager in assessing training requirements and compliance obligations across all CS operational areas, developing and delivering appropriate training solutions to ensure regulatory adherence and service excellence.
• Stakeholder Relationship Management: Develop positive and constructive relationships with key stakeholders and external training providers, regulatory bodies, and industry partners to ensure training programmes meet current standards and compliance requirements.
• Training Programme Design and Delivery: Actively support the design, implementation, and delivery of comprehensive training programmes for CS procedures including call handling, Connection and Asset Maintenance planning, and emergency response protocols to ensure safe and compliant service. Maintain training materials that support CS staff ensuring they are equipped to deliver services that meet regulatory standards and customer expectations.

Person Specification:

• Essential qualifications: Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above.
• Essential experience: At least three years experience working in training delivery, instructional design or learning and development. At least one years experience developing training materials and procedures.

What's in it for you?

• A competitive starting salary.
• An opportunity to earn a 6-9% on target annual bonus.
• You will receive 22 days annual leave plus 11 bank holidays (this increases with length of service).
• Enrollment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
• Life assurance whilst employed by the Company.
• Private medical insurance upon meeting qualifying criteria.
• Free staff transport.

Are you someone who:

• Respects diversity and behaves in an inclusive manner.
• Has a can-do attitude.
• Can evolve and adapt quickly.
• Wants to deliver positive change to the customer and communities that we serve.
• Recognises that we can achieve more through teamwork.

If this sounds like you then we definitely want to hear from you!

A little more about us:

We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 259,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.

Skills: Customer Service, Telephone Skills, Team Leader, Training & Development.

Benefits: Group Life Assurance, Paid Holidays, Pension Fund.