At a Glance
- Tasks: Provide top-notch customer service via calls and emails, handling emergencies with professionalism.
- Company: Join a leading utility company with a friendly and inclusive team culture.
- Benefits: Enjoy 22 days annual leave, pension matching, private medical insurance, and free city transport.
- Other info: Be part of a growing company that values teamwork and diversity.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service or retail, with strong communication skills and GCSEs in English and Maths.
The predicted salary is between 22000 - 26000 £ per year.
Are you currently looking to change your current job and have experience in customer services? Do you have experience in retail? Then we want to hear from you! This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds.
Key Responsibilities:
- Handle inbound and outbound telephone calls, emails, and prepayment faults, delivering efficient and inclusive service in line with ISO 22458 vulnerability awareness principles.
- Ensure all customer interactions meet Phoenix Energy service standards and regulatory response time requirements.
- Respond effectively to reported gas emergencies in accordance with Gas Safety Standards (GSS) and Operational Safety Standards (OSS).
- Accurately collect, record, and validate customer data and incident details, initiating appropriate emergency response protocols whilst maintaining calm, professional demeanour.
- Handle and resolve customer complaints following company procedures. Record complaints accurately and escalate to your team leader when needed.
Essential Experience:
- At least two years experience working within a contact centre dealing with high volume telephone enquiries.
- OR At least three years experience in a retail or other customer-facing environment, with demonstrated ability to manage high volumes of customer contact and compliance requirements AND At least one years administrative experience.
Education:
- Demonstrable written communication skills.
- Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above.
What’s in it for you?
- You will receive 22 days annual leave plus 11 bank holidays (this increases with length of service).
- Enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
- Comprehensive training plan.
- Life assurance whilst employed by the Company.
- Private medical insurance upon meeting qualifying criteria.
- Free staff transport to and from the city centre.
Does this sound like you?
We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who:
- Respects diversity and behaves in an inclusive manner.
- Has a can-do attitude.
- Can evolve and adapt quickly.
- Wants to deliver positive change to the customer and communities that we serve.
- Recognises that we can achieve more through teamwork.
If this sounds like you then we definitely want to hear from you!
A little more about us:
We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 256,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.
Skills:
- Customer Service
- Administration
- Accurate Data Entry
- Complaint Handling
Benefits:
- Paid Holidays
- Parking
- Medical Aid / Health Care
- Group Life Assurance
Customer Advisor TLNT1_NI in Belfast employer: Phoenix Energy
Join an industry-leading utility company that values its employees and fosters a supportive work culture. With comprehensive training, competitive benefits including a generous pension scheme, private medical insurance, and free transport to the city centre, we are committed to your professional growth and well-being. Our inclusive environment encourages teamwork and diversity, making it an excellent place for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Phoenix Energy. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience in customer service and retail aligns with the job description. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to handle complaints and work as part of a team. Use specific examples from your past experiences to demonstrate how you've gone the extra mile for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Advisor TLNT1_NI in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked in a contact centre or retail. We want to see how you've handled high volumes of enquiries and resolved complaints effectively.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they fit into our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for strong written communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Phoenix Energy
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've handled high volumes of enquiries or resolved complaints effectively. This will show that you understand the role and can bring valuable experience to the team.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their commitment to diversity and community service will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role!
✨Practice Calmness Under Pressure
Since you'll be dealing with emergencies and customer complaints, practice how you would respond in stressful situations. You might even want to role-play with a friend to get comfortable with maintaining a calm and professional demeanour.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics or how they measure success in customer service. It shows you're engaged and thinking about how you can contribute to their goals.
