At a Glance
- Tasks: Provide top-notch customer service via calls and emails, handling inquiries and emergencies.
- Company: Join a leading utility company with a friendly and inclusive team culture.
- Benefits: Enjoy 22 days annual leave, pension matching, private medical insurance, and free transport.
- Other info: Be part of a team that values diversity, teamwork, and positive change.
- Why this job: Make a real difference in customers' lives while growing your career in a dynamic environment.
- Qualifications: Experience in customer service or retail, with strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Are you currently looking to change your current job and have experience in customer services? Do you have experience in retail? Then we want to hear from you! This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds.
Key Responsibilities:
- Handle inbound and outbound telephone calls, emails, and prepayment faults, delivering efficient and inclusive service in line with ISO 22458 vulnerability awareness principles.
- Ensure all customer interactions meet Phoenix Energy service standards and regulatory response time requirements.
- Respond effectively to reported gas emergencies in accordance with Gas Safety Standards (GSS) and Operational Safety Standards (OSS).
- Accurately collect, record, and validate customer data and incident details, initiating appropriate emergency response protocols whilst maintaining calm, professional demeanour.
- Handle and resolve customer complaints following company procedures. Record complaints accurately and escalate to your team leader when needed.
Essential Experience:
- At least two year’s experience working within a contact centre dealing with high volume telephone enquiries.
- OR At least three year’s experience in a retail environment.
What’s in it for you?
- You will receive 22 days annual leave plus 11 bank holidays (this increases with length of service).
- Enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
- Comprehensive training plan.
- Life assurance whilst employed by the Company.
- Private medical insurance upon meeting qualifying criteria.
- Free staff transport to and from the city centre.
Does this sound like you?
We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who:
- Respects diversity and behaves in an inclusive manner.
- Has a can-do attitude.
- Can evolve and adapt quickly.
- Wants to deliver positive change to the customer and communities that we serve.
- Recognises that we can achieve more through teamwork.
If this sounds like you then we definitely want to hear from you!
A little more about us: We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 256,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.
Are you now ready to join our team? Then apply now!
Customer Advisor in Belfast employer: Phoenix Energy Group Limited
Join an industry-leading utility company that values teamwork and customer delivery, where you will be part of a friendly office-based environment in Greater Belfast. With competitive benefits including an annual bonus, generous leave, and a strong commitment to employee growth, this role offers a meaningful opportunity to contribute to the community while advancing your career in project management and compliance.
Contact Details:
Phoenix Energy Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Phoenix Energy. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience in customer service or retail aligns with the job description. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your can-do attitude and ability to work in a team. Use examples from your past experiences to demonstrate how you've handled challenges and delivered excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Advisor in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or retail. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your strengths!
Show Your Personality:We love a friendly vibe! Let your personality shine through in your written application. Use a conversational tone and share a bit about yourself – it helps us get to know you better and see if you’d fit right in with our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and achievements are easy to spot. Avoid jargon and keep it simple – we’re all about effective communication!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Phoenix Energy Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to handling complaints and emergencies. Be ready to share examples from your past experiences in retail or contact centres that demonstrate your ability to stay calm under pressure and resolve issues effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the utility company you're interviewing with. Understand their values, mission, and the services they provide. This will help you tailor your answers to show how you align with their goals and can contribute to their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more accurately. You might even want to practice this skill with a friend beforehand to get comfortable with it.
✨Showcase Your Team Spirit
Since teamwork is a big part of the role, be prepared to discuss how you've worked collaboratively in the past. Share specific examples where you contributed to a team goal or helped a colleague, highlighting your can-do attitude and adaptability.
