This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers.
Please note that this is an office-based role. We cannot offer hybrid or remote-working.
As an equal opportunity employer, we welcome applications from all ages and backgrounds.
Key Responsibilities:
- Coordinate engineer's daily jobs using handheld dispatch technology
-
Handle incoming telephone calls promptly and professionally, and carry out general administrative duties as required, including filing, archiving and maintaining accurate records
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Act as a first point of contact for engineers and technical staff, responding promptly to queries and providing accurate information, documentation and records to support the delivery of their work.
Essential criteria
Applicants must have:
Either
- 5 GCSEs at grades A* – C, or equivalent, including Mathematics or English, plus at least 1 year’s relevant experience in an office or administration role
Or
- At least 2 years’ relevant experience in an office or administration role
And
Experience of:
- Managing a high volume of enquiries while maintaining accuracy and quality
- Managing a varied workload with competing priorities and tight deadlines
- Working in a role that requires responding to urgent or unplanned demands
Desirable criteria
Experience of:
- Providing telephone-based support to engineers or contractors in a field-based environment
- Dealing with customer queries and/or complaints
Administrator - Engineering Support Oct 2026.pdf
What’s in it for you?
- you will receive 22 days annual leave plus 11 bank holidays (this increases with length of service).
- two salary increases at six-monthly intervals
- enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
- life assurance whist employed by the Company.
- private medical insurance upon meeting qualifying criteria.
- free staff transport to and from the city centre
Does this sound like you?
We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who:
- Respects diversity and behaves in an inclusive manner.
- Has a can-do attitude.
- Can evolve and adapt quickly.
- Wants to deliver positive change to the customer and communities that we serve.
- Recognises that we can achieve more through teamwork.
If this sounds like you then we definitely want to hear from you!
A little more about us
We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network.
Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 256,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.
Administrator - Engineering Support in Belfast employer: Phoenix Energy Group Limited
Join an industry-leading utility company that values teamwork and customer delivery, where you will be part of a friendly office-based environment in Greater Belfast. With competitive benefits including an annual bonus, generous leave, and a strong commitment to employee growth, this role offers a meaningful opportunity to contribute to the community while advancing your career in project management and compliance.
Contact Details:
Phoenix Energy Group Limited Recruitment Team
