Parenting Support Officer in Abertillery

Hours: 35 hours per week

Working pattern: This is an office-based role, working within Phoenix’s core office hours of 9am–5pm, with some evening work required where necessary to meet the needs of service users. A TOIL (Time Off in Lieu) system is in place to ensure that additional hours worked can be reclaimed.

Location: Phoenix DAS office (NP13 3AY), with travel as required across the service area. Please note that this is not a hybrid position.

Service Overview: This role sits within our specialist domestic abuse service supporting adults, children and families affected by domestic abuse. Phoenix Domestic Abuse Services provides an ‘All Family Approach’, providing holistic, strengths-based and trauma-informed support to victims, children and, where appropriate and safe, individuals who have used harmful behaviours. The Parenting Support Officer will contribute to this approach by providing specialist parenting support to families affected by domestic abuse.

Job Purpose: The Parenting Support Officer will provide structured, trauma-informed, and strengths-based support to parents and carers who have experienced domestic abuse, including those experiencing CAPVA. The postholder will support parents and carers to understand the impact of domestic abuse and other harmful behaviours on parenting, relationships and children’s wellbeing. They will help families develop safer and more positive parenting strategies, strengthen protective factors and support recovery and resilience. The role will include the development and delivery of parenting interventions- this may include group programmes alongside individual support to parents and carers. Where appropriate, and following robust risk assessment and safeguarding decision-making, the postholder may also contribute to work with individuals who have used harmful or abusive behaviours. This work will focus on accountability, increasing understanding of the impact of behaviour on children and family members, and supporting positive behaviour change. The post holder will work alongside our experienced Intervention Team in the delivery of this work. The postholder may also contribute to carefully planned work to strengthen or rebuild parent-child relationships where this is assessed as safe and in the best interests of the child. Safety and the wellbeing of children and adult victims will remain central to all aspects of the role.

Key Responsibilities and Duties

• Parenting Support and Intervention
• CAPVA Support
• Parenting Programme of Work
• Parent-Child Relationships and Family Reconnection
• Risk Assessment, Safety Planning and Safeguarding
• Partnership Working
• Case Management, Monitoring and Reporting
• Professional Development, Team Working, and Training.

Organisational Responsibilities

• Protect the safety and security of Phoenix DAS, its service users, staff and premises.
• Maintain confidentiality and ensure that records and information are handled securely and appropriately.
• Follow Phoenix DAS safeguarding procedures and contribute appropriately to safeguarding activity.
• Comply with Phoenix DAS Safeguarding, Health & Safety, Equal Opportunities, Data Protection and other organisational policies and procedures.
• Promote equality, diversity and inclusion throughout all aspects of the role.
• Uphold the values and professional standards of Phoenix DAS at all times.

Personal Specifications

The successful candidate will demonstrate the knowledge, skills, experience and personal qualities required to provide safe, effective and trauma-informed parenting support to families affected by domestic abuse.

Experience Essential

• Experience of working directly with parents, carers, children, young people or families.
• Experience of supporting people affected by complex or challenging circumstances.
• Experience of assessing needs and identifying risks.
• Experience of managing a caseload and maintaining accurate case records.
• Experience of developing and maintaining professional relationships with other agencies.
• Experience of working within safeguarding procedures.
• Experience of providing one-to-one support or structured interventions.

Knowledge Essential

• Understanding the impact of domestic abuse on emotional, psychological, and physical wellbeing.
• Knowledge of child protection and adult safeguarding procedures.
• Understanding the importance of confidentiality, information sharing, and professional boundaries.
• Understanding of strengths-based and empowering approaches to supporting families.

Skills and Abilities Essential

• Ability to build positive, trusting, and professional relationships with parents, carers, and children.
• Ability to listen without judgement and respond sensitively to people who may have experienced trauma and abuse.
• Ability to work independently and use initiative while also working effectively as part of a team.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills are important.
• Ability to manage and prioritise caseload effectively.
• Ability to assess and respond appropriately to risk and safeguard concerns.
• Ability to remain calm and effective when working under pressure.
• Ability to maintain accurate and confidential records.
• Ability to build trusting relationships with parents while maintaining appropriate professional boundaries.
• Ability to challenge appropriately and constructively when required.
• Full driving licence and access to a car for work purposes- and ability and willingness to travel as required across the service area.

Key Terms and Conditions

For the post of: Parenting Support Officer

Employer: Phoenix Domestic Abuse Services

Salary: This post currently attracts a salary of £28,896.43 per annum.

Contract: Permanent, subject to continued funding.

Pension: Contributory pension scheme.