Intervention Officer

Intervention Officer Hours: 35 hours per week Working pattern: This is an office-based role with some evening work required where necessary to meet the needs of service users and service delivery. This role requires some evening work. Reporting to: Intervention Team Leader Location: Phoenix DAS office (NP13 3AY), with travel as required across the service area. Please note that this is not a hybrid position. Service Overview: This role sits within our specialist domestic abuse service supporting adults, children and families affected by domestic abuse. Phoenix Domestic Abuse Services provides an ‘’All Family Approach’, providing holistic, strengths-based and trauma-informed support to victims, children and, where appropriate and safe, individuals who have used harmful behaviours. The Intervention Officer will work as part of the Intervention Team to deliver specialist interventions to individuals who have used abusive or harmful behaviours within intimate relationships. The postholder will contribute to the assessment, risk management and delivery of behaviour change interventions, while maintaining a clear focus on the safety and wellbeing of victims and children. Job Purpose: The role will involve working with individuals who display harmful behaviour in the context of domestic abuse of all genders and will require the postholder to maintain a clear focus on accountability, responsibility for behaviour and the impact of domestic abuse on partners, children, and others. The Intervention Officer will provide assessment and behavioural change interventions to individuals who have used domestic abuse and harmful behaviours. The postholder will deliver the Phoenix DAS Intervention Programme, in a group and 1:2:1 setting, and will contribute to the ongoing development and quality assurance of the programme. The role will involve working with individuals to increase their understanding of unhealthy behaviours, recognise the impact of their behaviour on others, develop insights and take responsibility for making sustainable changes. Key Responsibilities and Duties Assessment and Intervention * Complete structured assessments with individuals referred to the service to establish suitability for intervention, identify needs, and assess risk. * Deliver evidence-informed interventions to individuals who have used domestic abuse and harmful behaviours. * Deliver interventions to individuals of all genders in accordance with Phoenix DAS policies, procedures, and programme standards. * Support individuals to recognise and understand unhealthy behaviours and the impact of those behaviours on partners, children, and other family members. * Promote accountability and responsibility for behaviour. * Challenge minimisation, denial, victim-blaming, justification, and other behaviours that may undermine accountability or increase risk. * Support individuals to develop insight into the beliefs, attitudes, emotions, and behaviours that contribute to abusive behaviour. * Support individuals to develop safer ways of responding to conflict, emotions, relationships, and situations that may increase risk. * Write focused and accurate reports for external agencies and clients. * Maintain a clear focus on sustainable behaviour change * Ensure interventions remain proportionate to assessed need, risk, and the individual’s capacity to engage. Programme Delivery Deliver the Perpetrator Programme in accordance with programme requirements and relevant quality standards. Undertake assessment sessions and prepare individuals for programme participation. Facilitate structured group sessions and other programme interventions as required. Deliver both daytime and evening sessions. Contribute to programme planning, development, and review. Develop and maintain appropriate programme resources and materials. Contribute to the collection and development of evidence, resources, and best practice to support the project. Work with the Interventions Team Leader to maintain the requirements of relevant external accreditation, including Respect accreditation, where applicable. Participate in programme observations, case reviews, and quality assurance processes. Risk Management and Safeguarding Continuously assess and review risk throughout assessment and intervention. Identify dynamic risk factors and changes in circumstances that may increase risk. Develop and implement appropriate short- and long-term risk management plans. Maintain a clear focus on the safety of victims and children throughout all intervention work. Respond appropriately to concerns relating to domestic abuse, safeguarding, and escalating risk. Attend and contribute to Child Protection Case Conferences, safeguarding meetings, multi-agency meetings, and other relevant forums as required. Work closely with colleagues within Phoenix DAS and external agencies to ensure that relevant information is shared appropriately and that safety planning is coordinated. Recognise when an individual may be unsuitable for intervention or when intervention may increase risk and escalate concerns appropriately. Ensure that decisions regarding intervention are informed by risk, safeguarding considerations, and the potential impact on victims and children. Maintain professional curiosity and avoid collusion. Partnership Working Support partner agencies to understand the principles of behaviour change, accountability, and safety-focused practice. Develop and maintain effective working relationships with key statutory, voluntary, and community-sector partners. Promote appropriate referral pathways into Phoenix DAS- this will include attending team meetings and training events. Work collaboratively with colleagues and external agencies to ensure families receive coordinated and appropriate support. Develop professional networks and contribute to raising awareness of the service. Case Management, Monitoring and Reporting Maintain accurate, timely and secure case records in accordance with Phoenix DAS’s GDPR policies and procedures. Ensure case management and monitoring systems are updated. Monitor and record outcomes to demonstrate the impact of interventions. Prepare internal and external reports where required, including reports for safeguarding conferences, team meetings, managers, and partner agencies. Contribute to case management meetings, audits, and quality assurance processes. Keep the management team informed of significant issues, emerging risks, successes, and areas for development Professional Development, Team Working, and Training. Participate actively in supervision, case management, reflective practice, and team meetings. Work collaboratively across Phoenix DAS teams and contribute to the wider All Family Approach. Provide guidance, advice, and training to professionals working with victims and families affected by domestic abuse. Support partner agencies to identify domestic abuse and respond appropriately to risk and safeguarding concerns. Promote trauma-informed, strength-based, and safety-focused practice. Deliver awareness-raising sessions and presentations to groups and organisations as required. Maintain up-to-date knowledge of domestic abuse research, legislation, policy, guidance, and best practice. Take responsibility for personal and professional development and actively participate in relevant training. Share knowledge and good practice with colleagues where appropriate. Undertake other duties appropriate to the grade and nature of the post as may be required. Organisational Responsibilities Protect the safety and security of Phoenix DAS, its service users, staff and premises. Follow Phoenix DAS safeguarding procedures and contribute appropriately to safeguarding activity. Maintain confidentiality and ensure that records and information are handled securely and appropriately. Comply with Phoenix DAS Safeguarding, Health & Safety, Equal Opportunities, Data Protection and other organisational policies and procedures. Promote equality, diversity, and inclusion throughout all aspects of the role. Always Uphold the values and professional standards of Phoenix DAS. Additional Opportunities The Intervention Officer will have opportunities to undertake additional hours and contribute to Phoenix DAS income-generation activities. These may include delivering training and awareness-raising sessions for groups, organisations, and professional outside of your contracted hours. A TOIL (Time Off in Lieu) system is in place to ensure that additional hours worked can be reclaimed. Working Pattern The role requires flexibility to meet the needs of the service and programme delivery. The successful candidate will be required to work some evening sessions, including 6pm–8.30pm, as part of the delivery of group interventions. Review of the Role This job description reflects the duties and responsibilities of the post at the time of publication. It may be reviewed and amended in response to changes in service requirements, legislation, funding arrangements, research, best practice, or organisational priorities. The nature of the role means that daily tasks and responsibilities may vary according to the needs of the service and the families being supported. Such reasonable variations will not necessarily require a reconsideration of the grading of the post. Personal Specifications Qualifications Desirable A recognised professional qualification in a relevant field. Relevant safeguarding qualification or knowledge. Training in motivational interviewing, CBT, or trauma informed practice. Experience Desirable Experience of working with individuals who display harmful behaviours within the context of domestic abuse. Experience of delivering behavioural change interventions. Experience of developing and delivering group programmes or interventions. Experience of undertaking structured assessments with individuals using harmful behaviours. Experience of supporting people affected by complex or challenging circumstances. Experience of assessing needs and identifying risks. Experience of managing caseload and maintaining accurate case records. Experience developing and maintaining professional relationships with other agencies. Experience of working within safeguarding procedures. Experience of undertaking risk assessments and safety planning with victims of domestic abuse. Experience of working within a multi-agency environment. Knowledge Desirable Understanding of domestic abuse and its impact on individuals and families. Understanding of abusive and controlling behaviours and the dynamics of domestic abuse. Knowledge of child protection and adult safeguarding procedures. Understanding of the importance of accountability when working with individuals who have used abusive behaviours. Understanding of professional boundaries, confidentiality, and appropriate information sharing. Understanding of static and dynamic risk factors and appropriate responses. Knowledge of perpetrator behaviour change theory and evidence-based interventions. Knowledge and understanding of coercive and controlling behaviour. Knowledge of the dynamics of denial, minimisation, justification, and victim-blaming. Knowledge of the Gwent region and partner organisations available. Knowledge of current domestic abuse research, policy, and best practice. Skills and Abilities Essential Ability to work independently and use initiative while also working effectively as part of a team. Ability to build constructive professional relationships with individuals who may be resistant, challenging, or reluctant to engage. Ability to challenge harmful attitudes and behaviours confidently, appropriately, and constructively. Ability to maintain a clear focus on accountability without becoming judgmental or punitive. Ability to develop, implement and review appropriate risk management and safety plans. Ability to maintain professional curiosity and identify information that may indicate increased risk. Ability to remain calm and professional when faced with hostility, resistance or challenging behaviour. Ability to manage difficult conversations effectively. Excellent verbal and written communication skills. Strong interpersonal and relationship-building skills. Ability to manage and prioritise a caseload effectively. Ability to maintain accurate and confidential records. Ability to challenge appropriately and constructively when required. Full driving licence and access to a car for work purposes- and ability and willingness to travel as required across the service area. Desirable Ability to confidently deliver presentations and facilitate structured groups. Experience of delivering training or awareness-raising sessions. Welsh language skills. Personal Attributes Essential Self-motivated, enthusiastic and adaptable. Non-judgemental, empathetic and supportive. Able to listen effectively and respond sensitively to people affected by domestic abuse. Approachable, friendly and professional. Confident in challenging constructively and appropriately. Resilient and able to manage the emotional demands of working with domestic abuse. Committed to promoting safety, empowerment, autonomy and positive outcomes for service users. Committed to equality, diversity, inclusion and anti-discriminatory practice. Committed to trauma-informed and strengths-based practice. Ability to reflect on practice and take on board feedback. Key Terms and Conditions For the post of: Intervention Officer Employer: Phoenix Domestic Abuse Services Two Routes into Intervention Work at Phoenix We recognise that people can bring different levels of experience and skills to intervention work. For this reason, we are offering two entry routes into the Intervention Officer role at Phoenix. Experienced Intervention Officer – £28,896.43 per annum This salary is offered to successful applicants who can demonstrate significant and relevant experience of delivering or supporting behaviour change interventions and working directly with individuals who display harmful or abusive behaviours within intimate or family relationships. Developing Intervention Officer – £24,500 per annum We also welcome applications from individuals who may not yet have direct experience of perpetrator or behaviour change work but who have strong transferable skills and the potential to develop within the role. You may have experience in another area where you have developed skills in engaging people, building professional relationships, having challenging conversations, motivating change, maintaining appropriate boundaries and working with individuals who may be reluctant to engage. Successful applicants joining through this route will be supported to develop their knowledge, skills and experience in intervention work as part of their role at Phoenix. Additional Evening Work Allowance Both entry routes attract an additional £1,200 per annum allowance for officers who are required to regularly deliver intervention groups outside of normal working hours. The same commitment to safe, accountable and effective practice is expected across both routes. The difference is the level of relevant experience and development required when joining the service. Contract: Permanent, subject to continued funding. Pension: Contributory pension scheme. Hours of Work: The full-time hours for this post are 35 hours per week. The role is office-based and will generally be worked within Phoenix DAS’s office hours. Evening work will be required to meet the needs of service users and delivery of the Intervention Programme. Where additional hours are worked over your agreed hours, these will be managed through Phoenix DAS’s Time Off in Lieu arrangements or paid as overtime where appropriate and in accordance with organisational policy. Additional Benefits Phoenix DAS offers a range of additional benefits, including: 25 days’ annual leave, pro rata for part-time employees, increasing by one day for each completed year of service up to a maximum of 30 days. Public holidays and discretionary holidays in addition to annual leave. Time off for your birthday. Free healthcare scheme. Free breakfast bar available at Phoenix House. Contributory pension scheme. Additional Information The successful candidate will be required to undertake an enhanced DBS check. References will be obtained as part of the recruitment process. Employment will be subject to satisfactory completion of all required pre-employment checks. The postholder will be required to comply with Phoenix DAS policies and procedures, including those relating to safeguarding, confidentiality, health and safety and data protection